Reviews for Jimmy John's in Gillette, WY
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Terrible experience. Manager was awful when I brought up to her that I got a complete strangers sandwich. I had to drive back... across town and she wouldn't talk to me in store. When I called she hung up on me. Won't waste my time or money here anymore. Read more
Our first time a Jimmy Johns and we kept changing our mind while ordering at the drive through. When we got the order we were... one sandwich short, totally our fault so we asked to order another one. They gave it to us for free! We tried to pay as it wasnot their fault but they wouldn?t let us! Great customer experience and the sandwiches are fresh and delicious. Read more
I went through the drive through. It took forever. They asked if it was ok to wait for the bread.well you have too theres no... where else to go .your stuck behind cars.then when I ordered a pop.it didnt taste like pop it was carbon. Yum Read more
The store says they offer delivery ... they don't. The manager called before I even got my food to say, "We don't have an... ingredient you requested extra of. I just didn't want you to think we made the sandwich wrong." The manager did not offeranything as a replacement or ask if they could make it up to us. We ordered 4 sandwiches and requested mayo packets, mustardpackets, and napkins with all 4 of them - we received 0 packets and 0 napkins. None of the sandwiches were cut as requested,etc, etc. I am less than impressed. Read more
Fairly consistent food quality/wait times. Varied customer interactions with different people in different roles. Last time in,... I observed an employee cleaning vents overhead exposed food - both behind the counter and raining things down on customers inthe store as they ate. Won't be back for a while. Read more
Twice in a row they have taken 40 minutes on delivery just to forget half my order. Not to mention the order I did receive was... wrong the pic I provided was a sandwich that was supposed to have double meat! Read more
We were in the drive thru. They didn't ask about meals but we thought we ordered meals, chips and drink with the sandwich. Had... to correct at window, then they gave us the wrong chips. Food is good. Customer service could be better. Read more