Reviews for Cold Stone Creamery in Mesa, AZ
So good! They were very helpful with making sure that the different ice creams didn't have egg in it for me because I have an... egg allergy going places, it can be very difficult and frustrating, especially when people aren't willing to look at a nutritionguide or hand me a nutrition guide for me to look at. They were very helpful in every way possible Read more
It is very clean, not too busy, and I was thankful they recommended me to mix flavors because it ended up being so delicious on... a hot night. Read more
Sweet Cream with Strawberries and pecans. I get the same thing every time. Good Stuff. Staff is always nice and the ice cream is... awesome. The new location has been good for them. There?s been a few people there every time I go. Read more
2 young girls working let 2 kids cut in front of an older man who was trying to order ice cream for himself and another younger... girl. The 2 employees dis nothing and started helping the 2 kids that cut in front of the older guy. Nothing short ofdiscrimination. Read more
Good ice cream but terrible customer service. My friend and I ordered a large container of ColdStone from Uber Eats. When it... arrived it was half empty. Looking at the sides of the container we realized it was never full. The workers only half wayfilled the order. We scooped out what was in there and realized even part of the bottom was hollow. The mix ins were not fully mixed in. I had a piece of cookie dough that was larger than my spoon. I have never ordered ice cream from this Cold Stone so Iwas very disappointed. I wrote in to ColdStone to let them correct the mistake. I understand people make mistakes but I am afull believer of admitting the mistake and taking responsibility. Well, that never happened. I received a call from the managerand called back I did not leave a voicemail and decided to call back the next day. I called back and left a message. I waited aweek and half and still never got a call back. So I called back again and left another message. That was two weeks ago andthat is where this story will end. Yes they have good ice cream. Its expensive and a nice treat. However, if you have a problemyou'll be in trouble because ColdStone doesn't care. Update: I had posted another email to the Customer Service Department onApril 9th. It's May 6th and I haven't heard from them. I tried calling and after waiting half an hour I got the message thatthey were having technical issues and the line disconnected. I sent another email again today because now I'm curious how manytimes do you have to contact Cold Stone before they respond. I'll keep you updated since we know ColdStone has communicationissues ;) . Read more
Although we dont come here as often but when we crave for Cold Stone, we go to this place. It's clean and not too busy. My son... didn't want cake for his birthday but requested Birthday cake remix ice cream from Cold stone. Read more
Being in zero waste business, I take my own things to places. Some places don't allow that, but Cold Stone was great. They could... compensate me for not using the throw away cup. ? Read more
Great ice cream, as with all locations. Very clean. Very friendly service. Unfortunately ice-cold air temperature inside (and I... like cold A/C, but it?s ridiculously cold) and there is no outside seating and the parking can be a bit tight. Read more