Reviews for Wendy's in Germantown, TN
They're posted time says they close at 10:00pm on Sunday nights but I got their at 9:15 and through the window they said they... closed at 9:00. This is really no surprise as this location seems to always do their own thing separate from all the otherWendy's. Read more
You close at 10. Not 9:30. Not 9:45. If every business that you visited arbitrarily decided when they want to close - like... your doctor's office.????, The grocery store? Way to go management. You are doing an amazing job ???? Read more
The line was about 8 cars long so I thought I'd take the little ones inside...WRONG...door was locked! I guess they are hurting... for staffing too~ So we got back into the car and got in line. It went pretty fast. I have to say Wendy's strawberry milkshakeis THE BEST!! MUCH BETTER than their chocolate shakes they have been so known for. There wasn't much of a chocolate taste...kindof diluted taste--a hint of chocolate taste-ha! But the strawberry was great!! Read more
It's not one issue: it's consistent. Remove signs with dining room hours if staffing is so difficult that the dining room is... closed. Any given visit something doesn't work or isn't available. Tonight it was no chili, no salads. Earlier in week nofrosty's. Last week they had drinks but no ice. A month or so ago they were staffed but greeted drive through guests with thenotice "Our system is down". I'll contact corporate to see if this is franchisee or company owned, but wanted to leave a googlereview as well. It's asinine: I've never seen a Wendy's grouping so poorly run as this location and its sister location atSaddle Creek in Germantown. Truly unbelievable. Read more
Was in the mood for a vanilla frosty but too bad for me, I was told at the drive through, only had chocolate, I am allergic to... chocolate. So I left empty handed and unhappy. Read more
I wish I could give a 0. There was mold in the lemonade and they currently serving this to their customers!!! Pls DONT EAT... HERE!!! On top of that our burgers were hard and the meat looked like it was sitting out for a long time! It looked like beefjerky! Read more
If I could give ?Zero? stars I would. Terrible customer service. Handed my food to me and the bread was stale and cold. Asked... for a refund and was told that they toasted the bread and nothing was wrong with it after touching on it.. I know the differencebetween hard stale bread vs toasted. Maybe the manager and the staff didn?t. Wouldn?t surprise me. Then the unprofessionalstaff including the ?so called? manager laughed and snickered when I told them I wanted my money back. The cheese wasn?t melted.Looked like they just slapped cold cheese on the sandwich. The employees I encountered on my visit will run your business intothe ground. Most people just accept the poor customer service and move on. I?m not spending my money at an establishment wherethe staff is ghetto, rude, and expects the customer not to know better. Won?t go here again. Read more
I will never come to this restaurant again! On two separate visits this Wendy?s closed one hour early!