Reviews for Marble Slab Creamery in Germantown, TN
I was disappointed. The ice cream melted so fast in our hands while we still in line trying to pay. Had some for me and the... kids. Had to throw them away Read more
Got there at 545pm. We waited in line for about 15 minutes! The people ahead of us left . Ordered a chocolate shake and the... young guy with headphones around his neck struggled to take the order then after he made it said It?s a little runny and askeddid we want whipped cream and cherry? Then we ordered a chocolate you choose mix in and asked for gummy bears and we received akids and was charged for a small! Ordered a strawberry cheesecake ice cream it was so runny it was leaking over the sides! Theyhad no spoons and had to ask 2 people for spoons! Avoid this place ! People behind us were leaving too ! We saw three employeesso I don?t think it was a labor shortage ! The lady who made our rocky road had to keep looking at the recipe! Bright side wasit was right ! Definately not worth the $40 it cost ! Needs some strong training or some I care about by job attitude ! Read more
Cashiers were good but I did notice there was no hand washing nor gloves being used. The tables were a little dirty.
Had to ask someone to help me, they tried their best to ignore me until i did. Then they acted upset i was ordering? Why work... here if you dont like it... Pay your workers, hire better people. Good icecream though! Read more
Pretty disappointing. We ordered an ice cream cake for my daughter's birthday. It's 48 hours required advance notice. I... called the day after we ordered to make sure they got the order and were working on. Good thing I called because no theydidn't. When I go pick up the cake it doesn't have Andes chocolate mints on the top as shown in the photo and as stated in thecake description. The whole reason we got this mint meltdown cake was for the Andes mints which my daughter loves since wecan't buy these in the country where I am stationed. When I point out that it's missing the full Andes candies on top, the girlworking the counter replies "well we don't have Andes at this location". Um, can't they just run down to any grocery store topick up some to complete the cake as it's advertised? Why is that now my burden? They didn't make any effort whatsoever. Andtheir response was like too bad. We don't have those ingredients so we don't make it like that even though we advertise it assuch. Paid in advance when I ordered online so they had my money and wouldn't do anything to fix the situation. So buyerbeware. You very well may not get what you ordered and it won't be seen as their problem. Read more
Passed by tonight to get some ice cream, and everything was done in such a messy way. Comparing to how it used to back when it... was in Saddle Creek, the ice cream is barely mixed and by the time they put it in the cup it's already melting. Not to mention,that everything looked so unclean. The workers mixing the ice cream were not wearing gloves or anything, and then right afterfinishing making our ice cream, one of the workers went and touched their phone. We weren't allowed to taste the ice creambecause of health codes (understandable), but they don't even follow the rules for themselves. When they gave us the cups, theywere all covered in ice cream. So messy! The store itself had ice cream on the floor when walking in...it was just dirty andalthough two of the people who were with me got ice cream, I was honestly too disgusted. What a disappointment! Read more
I am so ecstatic that we finally have a Marble Slab here! This one also has Great American Cookies. We have been here several... times and nothing disappoints. You can not go wrong with ice cream and unlimited mix-ins. The place is always clean. Service isgreat! Totally worth the money! Read more
The ice cream is great, pricing questionable, and customer service bad. At checkout, they stated the price on their signage... was wrong - the 'actual price' was a dollar more per item than the displayed price. Charging the purchase, my wife found thatthree dollars was added to 'what we paid' - an added tip? Like I said, ice cream is good, but you pay for it! Read more