Reviews for Back Yard Burgers in Germantown, TN
They have a robot that answers the drive thru. The robot makes the ordering experience very un pleasant. Their inside is not... open. But overall the food is good! Read more
It amazes that I placed an order for combos and I received food that was barely warm and I was the only one in the drive thru... line. The fries were downright cold. The only saving grace was the lemonade. I guess it's hard to mess up a drink. Read more
The lady at the window was very rude and I was missing food from my order. I will not be going back
No indoor dining, Credit cards weren't accepted, burgers were hard as hockey pucks. Pity. Used to like going here.
Horrible customer service. Managers really need to be more careful with who they put on the microphone. The girl actually asked... me "what do you want?" Who does that?!? So rude! I couldn't bring myself to pay for that type of service so I drove off. I willNEVER go that location again. As a matter of fact, the last time I went to this one no one greeted me after I had been sittingin the drive thru for five minutes even though they were inside. I drove off then, too. Just close this location. Read more
Wasn't happy about the service today. It took 23 minutes to get a burger and fries from a fast food place. It was empty... inside. 3-29-18 Once again it has taken almost 30mins(28) to get a burger and fries at this place. I won't be back. Read more
Food was fresh the order was accurate the drive through member was kind and professional our order was on point
I ordered a $10 salad and the lettuce was cheap iceberg and it definitely was not fresh. The quantity was small and the quality... definitely not $10 Read more