Reviews for Cold Stone Creamery in Germantown, MD
Cold stone is the best ice cream around. No complaints there. This location can be a little more clean. But all in all, I'd come... back Read more
I order ice from this place for my home probably on a biweekly basis. We typically do the triple pint size of the birthday cake... remix. The last few times I have gotten ice cream from this location specifically it has not been mixed throughly. For mixingtopping in ice cream to be cold stone speciality, they have not done a good job with that the last 3 times. For $20 ice cream Iwould expect better. Most recent experience on the top potion has toppings mixed in. This has definitely changed my experiencewith this location. I would say to those buying triple pints just understand that isn?t not consistent though the pint. (Picshows nothing but cake batter ice cream toppings were only in those locations on the sides) Read more
Depending on who is working at the time this is the ABSOLUTE WORST Cold Stone I?ve been to! Made a mobile order through Door... Dash just for the order to be completely incorrect! I ordered multiple toppings to be added to me ice cream and didn?t receiveany of it! And we all know how expensive Door Dash can be! I tried going to the store shortly after receiving my order to havethings corrected just to find out they closed due to the system being down! So at this point I can?t even get my ordercorrected. I thought I could maybe try calling so I could AT LEAST leave a message for them about the issues I?ve had BUT can?teven do that because their mailbox is full! This place is an absolute joke and isn?t the first time they messed up my order! Iwould have rather them deny my Door Dash request if they knew they were closing due to system errors then half doing my orderhaving me pay for what they knew I wouldn?t receive. This would have saved me money and gas!! Read more
Decent place to get ice cream.
Well cold-stone Is always my fav place. Than any other ice cream shop I love here. This place is located on the side of the main... road and so you have to do parallel parking to get into the store. Make sure to open the door by yourself and go as I just wentin when a person came out and so there was no one to attend for me. Tried calling them but I felt they did not hear me, so Iwent and opened the door again and the bell rang and then only the person came to take my order. But apart from they werepatient enough to check my gift card balance and then take my order. Till now not tried online order. Read more
The rewards machines were down and they told me I could claim my points online, however the receipt had no receipt code. I... returned to get said code only to be told there is nothing that they can do and to contact corporate. There was no empathy intheir response. My request to speak to a manager was also ignored. I have emailed corporate at this point regarding this poorexperience. It is unfortunate as my previous visits had all been satisfactory if not very good. Read more
Best icecream, don't trust me go have it your self you will love it ????
Thank you for this tasty birthday cake. Even though we left outside and milt( our fault) it was so delicious