Reviews for Pizza Pizza in Gatineau, QC
O order online and when I get there, the people at store decided to cancel my order because it was received, supposedly 2... minutes before they closed. Pizza Pizza officially lost a customer. Read more
It?s one of the best pizza from this chain! We were visiting Ottawa for a couple of days and couldn?t find any good place so... decided to go here and it was worth it! My friends loved the chicken wings! Read more
Great service but the pizza wasn't good.
Service was ok, its just the quality of the pizza that is lacking. Nothing "wrong" with it, just cheap on ingredients for the... price. I usually eat two slices at the family run pizzeria close to my house. This time at Pizza Pizza we where left stillhungry. Read more
Delivered late and wrong toppings on April 17th 2022 and was supposed to be free, but three days and four customer service... representatives saying four different things about my refund and now I got to wait 3-5 business days to get refunded. NEVER PAYIN ADVANCE WITH APP OR ONLINE! They keep your money and use every lie and excuse to hold your money. Still waiting for my refundfor my subpar pizza that was cold and an hour and 5 minutes late when I was in pointe Gatineau at the time (same neighborhood)within a kilometre of the store. Never ordering from pizza pizza again. If they do this to everyone in this situation (prepaidlate delivery refunds) which is alot, 3-5 business days with all Canadians money in escrow they're making quite a bit ofcompound interest just holding OUR money which should be refunded immediately before even hanging up with them the first time Icalled. Not four different stories from four representatives and a manager who even lied about their policy to me. Thiscompany's customer service are ill informed and unable to help in any way, even supervisors. Just a beyond frustratingexperience. Update: 10 days later and no refund. Just a bunch of liars. Read more
Terrible service, pizza was cold. I specified cash when I ordered, went to pay with a 50$ on a 32$ order, and she only had 5... bucks change. They forgot my fries that I paid for, they brought them back which was nice, but they were the same fries thatwere made 1h30 ago. Unfortunate that good customer service is so hard to come by now days. Read more
I have been client of this pizza pizza for 12 year. I have never been this much upset about them than now. Since they have hire... a certain Sam as manager my experience there never been this much crappy. I have ordered once a pizza and wing, i was told after10 minute exactly when my pizza got out that they cant give me the wing since they have to give priority to online order. I wasalreafy waiting for the wing they left my pizza on the counter and the casher proceed to cook the wing for me. I went to sitback there but by my surprise another 10 min later the manager pop out and start yelling at his employee for making me wing. Iwent back to the counter to confront him and explain to me the priority stuff about online order. I had to call pizza pizza toorder the wing i already paid which they were ready . They reimbourse me the wing and made me pay again but guess what 2-3 $dollar more i asked why the overprice and was told they have different price for counter and online. In the meanwhile my pizzais still on the counter . finally got my food and left. I had another situation again today. Im tired of that place i used tolike going there but now it just frustrate me. Please dont go. Here a picture of my visit there i usually spend 10-15 min. Butthat time specifically spend almost 40 min. Read more
Really good delivery staff! Followed all of my constraints and followed then to the letter. My only complaint is about how the... sauce was spreaded on my chicken burger... for a spicy sriracha mayo chicken burger this has to be the mildest burger Ive everhad... Read more