Reviews for Gananoque Inn & Spa in Gananoque, ON

It is a beautiful hotel but it needs better upkeep and a remodel especially in the bathrooms. Rooms are clean and we'll stocked.... Views of the river are amazing. I recommend getting a room in the main building overlooking the water. The fancy restaurant andthe spa are closed. Good value for money. Read more

The Gananoque Inn and Spa was likely once a grand location and destination, but has fallen to a woeful state of disrepair and... management apathy. The online pictures and description seem to promise a step back in time to a facility steeped in historyand charm but sadly offered only disappointment. The price point we paid did not even approach good value for money. From thesullen concierge and her indifference to my arrival, to the shabby vintage offerings of the sad room. Musty smelling and worn.Carpet so dirty my white socks turned grey. Cracked paint. Mold around the tub. A room detached from this century and detachedfrom the Inn itself. Located in a roadside motel like setting across a parking lot There is no spa any longer. The main diningroom has been mothballed. The sad dead eyes of the taxidermied fish in the breakfast room say it all. Once lively, and nowstagnant. And a warning to those booking through 3rd party services such as Booking com etc., the concierge said to us that theInn regularly assigns lesser quality rooms to these guests as policy. Huh? She really said this. You are effectivelydowngraded. Avoid the Gananoque Inn. There are plenty of other options in this lovely town. Read more

The lobby was the first impression, the carpet was definitely in need of replacement, probably due to covid some things have... been put off and they are catching up. This is a very old Inn, has been here a long time. They appear to be upgrading. Ourroom was small, definitely had been renovated, clean and neat. The queen size bed was not, it was a standard, but front deskassured us otherwise, we did not agree. We had a drink in the evening on their outside patio deck great view of the St Lawrence. The service was excellent our server was very attentive with a cute smile. Not sure if we would come back. Read more

Badly run Will never come back We have been visiting the gananoque inn since 2001 in order to celebrate my wife?s birthday. It... has been deteriorating as time goes on. Now, it?s new ownership and it seems that customer service and overall attention todetail has gone out the window. We arrived early and went to reception to see if we could park the car in their parking lot andgo for a boat cruise. We were met by Lucia who by the way has bad customer service and a real bad attitude. She has no businessbeing at reception. We announced to her we were early and wanted to check to see if the rooms were ready. She laughed out loudin a sarcastic manner and told us to come back at 3pm. We understand that check in is at 3pm, however we travel quite a bit andmost of the time are able to get the rooms a bit early or at the very least be offered to store luggage. My expectation was tobe told in a polite manner that rooms were not ready, and that we were welcomed to have lunch at their restaurant, not bereceived by bad attitude. After checking in at 3pm of course, we received a waterfront room which by the way keeps getting moreand more expensive and not worth the price paid. The room smelled moldy maybe due to carpet being old and a bit gross. Bed andpillows are uncomfortable and a bit old. The water tap drips and can not close properly, made constant noise through thenight. Breakfast is included with the stay. We arrived at the restaurant and were not served until almost an hour had passedwaiting to eat. Totally unacceptable. We were better off going across the street and paying for breakfast. After breakfast. Wearrived to our room to find the cleaning lady had put garbage bags from other rooms in front of our door. The only redeemingfeature at this hotel now is the scenery and beauty of the lake. It saddens me and my family but maybe it?s time to say goodbyeto this spot. Maybe we can have new memories at a place where they appreciate our patronage. Read more

No elevators, but it looks like they are aware of reviews. We booked for the location, and read the reviews later. We have a... baby who?s a crawler, and got scared by all the dirty, sticky carpet reviews. To our surprise the room on the 3rd floor seemedlike it was newly renovated/refreshed. The carpet seemed new. Cleaning/vacuuming in the common areas/hallways can be improved.I can?t speak for the other rooms, but if you can overlook those things? it?s a nice place to stay in. It has charm and is in awalkable area. Can?t beat the view. Also, breakfast was included. It was great, although it took A WHILE so plan wisely. We hadto be out to be on the cruise, but they were nice enough to let us take it on the go. Read more

The worst experience staying at a hotel. In my experience the front desk person was (and I told them this) the most... unprofessional and rudest customer service person I have ever experienced. The room did not have a fridge or microwave. We weretold that the good rooms will not go to anyone who has booked through Booking.com and only the sub par rooms would be given topeople who have booked through Booking.com. Booking.com told me that there is no such policy that they are aware of. When askedthem to confirm that the bad rooms would go to Booking.com I was told yes that is correct and if I do not like that I canleave. I was told repeatedly that if I am not happy with their approach then I should leave. Which I did. I got another room atanother hotel near by. Was very happy with the new room at lower price. I would advise to avoid this place. Read more

I stayed at the Inn as a group for a ladies weekend away. When we booked our two rooms, we requested adjoining rooms is... possible. When we arrived, we our rooms weren't even close together. One room was so small that the pull out bed sat onto of thefoot of the real bed, so we requested a room together and one that could accommodate three people comfortably. We were placed inadjoining rooms. There was much more space. There was, however, a tub in room next to the bed that leaked from the faucet. Wetold the staff this upon our arrival. Nobody came to assess it. It wasn't just a drip, it was a steady stream of water that ranall weekend. It was running loud enough to wake us up over night. By the time we left, on Sunday, the floor from the tub to thebed was soaked. The food at Jake's was not good. However, all above said, the view was beautiful and the area is great, whichcompletely made up those issues above. Lucy at the reception desk is incredibly rude and is the reason why I am evenreviewing. Dealing with her is what is giving this review a one, and if I could give zero, I would. My interaction with her wasafter our stay - I had left something behind. She spoke to me like I was unintelligent. She apologized that I was in a bad moodwhen I expressed my feelings about how I was being spoken to, though I never told her what mood I was in, and was in fact not ina bad mood. I simply don't like being spoken down to. I felt as though, they got my money and now I don't matter. I have beenworking in client relations for over 20 years, and the way I was treated is completely unacceptable. Read more

We booked via booking.com and the room was okay. The rooms are recently renovated but its has that old building feel. Our room... was a bit small and hot water did not flow easily, it took a long time but there were other bigger rooms too so those might bebetter. The rooms on the ground floor has lake view and easy deck access. I'd recommend booking those. Beautiful location thoughand friendly staff. Complimentary breakfast was awesome! Read more