Reviews for Krispy Kreme in Gambrills, MD
I?ve come to this Krispy Kreme many times and have been let down each and every time. From rude staff to rude managers etc.... However, I would like to say this is the first time I?ve left happy! I?d also like to say a big thank you to the new generalmanager C.J he was very kind and also made sure everything was correct and in tip top shape and staff also. I mean, check outthe photos!!!!!! Read more
Restaurant clean. Doughnuts and coffee great. Creative halloween designs too. Seating area well maintained. Rest room condition... needed repair/attention. E.g. Men's room door did not close, towel box just about hanging on the wall etc. Read more
This location is going downhill. I have been a patron of this location since it opened and it used to be great. Since the... pandemic service has gotten worse and now it is just abysmal. Twice now I have used the Krispy Kreme app to order donuts. Thefirst time I ordered and paid for the Cinnamon Toast Crunch glazed dozen, I go to the store to pick up my order just to find outthat they weren?t selling them. Why did no one at this store reach out to me to tell me this ahead of my pick up time? Then Iasked for refund and they said they couldn?t without a specific manager so I?d have to come back the next day. That statementwas ridiculous so I ended up leaving with other donuts that?s I really didn?t want but it?s not like I was going to travel backto this location the next day. The second time I order was yesterday. I placed an order around 10am for a 2:30pm pickup. I ordera box of four apple fritters. I get to the store and the employee I dealt with didn?t even know the product. He tried to give mea box of four apple filled donuts and didn?t know what I was talking about when I explained why the order was wrong. Followingthis a manager comes to the front to find out what?s wrong, according to her they didn?t even see my order in the system when itcame in that day. How?! I saw the ticket with my name and order information. The manager apologized and explained that they werecompletely out of apple fritters but said I could come back at 6am the next day if I wanted to instead of a refund. What is withthese employees and thinking that their customers should have to travel back and forth multiple times to get the food they payedfor? At this point I requested a refund and this time the manager was able to give it to me but now I have to wait 1-3 businessdays before I get my money back. After yesterdays problem I will not be ordering ahead at this location again and frankly I?mnot sure I?ll be back at all. How hard is to establish standards of customer service and Read more
Just got a drive through order from this location and it is incorrect. Was supposed to be 4 glazed and the rest chocolate with... sprinkles- not a single one with sprinkles. And the plain chocolate they did give me are small. First time at this location, andit will be my last. Read more
Great services fantastic donuts stop when the light is on and get hot and fresh donuts. So yummy. Did not last 5 minutes in the... car. Read more
Went 5 o'clock in the evening and they were made fresh. Can't go wrong with Krispy Kreme. I feel like they have gotten smaller... though. One bite and it's gone. As you can see, before I could even take a picture some were eaten! We tried a 4 pack of theminis which were okay. Just the same as the regular really. They are super sweet. I wish we were still in the day where everybox came out warm. Read more
So disappointing, these were not fresh first thing in the morning very small for whatever reason. I wanted to go in , but of... course the lobby was closed on a Sunday Morning. I saw they had at least 6 people from the window. The donuts were nasty, triedto microwave them ,threw them away. I'll just continue with DD at least there donuts are consistent and lobby is open. Read more
great donuts, great service. The workers are happy to talk and engage with customers. I like that kind of personalized... service. They even made me a fresh pot of coffee when they weren't sure when the original pot was made. I'll be back! Read more