Reviews for Cracker Barrel Old Country Store in Gallatin, TN

My Sunday stew was barely visible in the bowl. My husband could not eat any of his food because it was cold and taste so bad.... This is not usually like this. There were so many people there still at 3:00pm I think they were just wiped out. Last Sunday wasthe BEST FOOD AND SERVER WE HAVE EVER HAD. It happens. Read more

Last few times, service was horrible as far as wait time on food. Waited 30 mins to get sat only to wait an hour and leave... before getting our food. We watched 3 tables get their food that was seated after us. Our server never checked on us or told usfood was on it's way. Had to ask if she could check on our appitizer because I'm certain she forgot about it. We tried givingthem a few chances since COVID had affected business but they clearly had several workers there. Sorry but would not recommendthis Cracker Barrel. Read more

The hostess and waitstaff were amazing. It was very busy but they managed the crowd of people well. The only reason I am giving... this two star review is because of an incident with Francis at checkout. She called me a disrespectful teenager when I wasexiting the restaurant. I am a grown woman and my bill was paid. I am not sure why Francis thought this was an appropriate wayto treat customers. Next time, I will just go to First Watch with my mother instead. I would not recommend this restaurant to myfriends or family. It is like Dick?s Last Resort at checkout except you are not agreeing to this type of treatment. Read more

Cracker barrel is a nostalgic shop and country down home cooking. We LOVE Cracker Barrel. This visit left a well a bad taste in... my mouth. We had left a funeral and decided to take the family for food and fellowship. You know how it is, family you don'tnormally see is in town and now is your chance to catch up. So we called ahead saying there is 14 of us. We get there and thenthey put us on the list because they apparently don't do reservations, even though on the phone we were told ok got it I'll letthem know. That's such a small thing why give them three stars? Here it is. The waitress was good. The food was good. The onlything that went wrong that agitated me and still gets to me. They seated 10 of us at one table (tables put together) and 4 of usat a table with a walkway in between. When I asked if they could slide another table over (there was an empty 8 person *two 4tops* right beside the 10 person) and they said NO ITS SATURDAY AND WE ARE TOO BUSY FOR THAT. *insert calming breating andcounting to 10 here* Now I was there to support my friends and it was not my family so I did not want to make a scene. I wasoffered to talk to the manager and decided my supporting self would sit at the 4 top away from the family. Everything worked outand everything happens for a reason. I can even see why it worked out the way it did. Families have different personalities andall. BUT... too busy to seat a family together? So tell me Cracker Barrel what size family can you accommodate? BTW in case youwere wondering.. that 8 seating table beside us.. was never used! Read more

I've eaten at Cracker Barrel dozens of times over the last 50 years. I have always enjoyed the food selections and value. ... This time our server had the advantage of being the most professional server we've ever had. He should be a manager Istead. Now, several weeks later, we went for breakfast at lunchtime. Service at CB keeps getting better. They are excellingpast their competitors. Read more

Food was good. But let me show you the men's bathrooms. The first-two pictures are from the second stall where the customer... could barely lock their door. Don't get me started what was found in the toilet. Third picture is the big stall where you couldbarely close and lock the doors. For corporate who should get down from your ivory tower and get on these contractor saying "I'mtwo seconds from being on you like white on rice in a glass of milk on a paper plate in a snowstorm". Keep your $100 gift cardfrom the feedback and fix these stalls. As for paper towels, remove them and install air blowers. Because finding paper towelsand toilet paper in a toilet can lead to trouble when someone desperately has to use the bathroom. As for a corporation, needsto take time and check their restaurants out and their bathrooms. Read more

Great service. Prices have increased (as expected) but we think the portion size increased, too. In the past, I've never been... served as thick of a meatloaf slice. Also, a good side portion of hashbrown casserole. Idk if we just got lucky on the amount offood for under $10--not complaining. Mission accomplished... left feeling very full. Read more

Food tasted great, portions were small. Waitress was nice but could be a little better at asking customers if anything else is... needed or explaining why only sugar free jelly was brought out. I love the carrots & I only got about 5, seriously? Read more