Reviews for Baskin-Robbins in Gallatin, TN
1 pm on Thursday. Lights on no one home......can't make money when you lock the customers out during business day.
I've got to give a big shout out to Jake. I came in to pick up an Uber order. Jake was the pinnacle of customer service. Had an... issue with the order but he offered effective solutions to keep the customer happy. He pretty much runs the show too. There wasa big line before me and he took care of everyone in know time. Jake deserves a big raise and a promotion. Jake you made mynight. Read more
I ordered a Disney Princess cake (shown in top area of pic) and paid over $50 for it and the bottom pic is what I got! Hideous... and embarrassing. I even complained via the corporate email and they asked the manager to get back to me...nada, My husbandpicked it up and didn't know that wasn't what I ordered or it would have been handled then and there. I let corporate know I didnot get a response and now they aren't responding. I even posted on Instagram where I have 32000 followers and tagged BaskinRobbins - nothing. It's a shame. Whatever happened to this place happened in the last year because reviews were great beforethen but in the last year, it has gone downhill. I should have read the reviews before I ordered like I usually do but Iremember it was a great place. Not anymore. Read more
Terrible service. Waited at the window for well over 5min after placing an order & no one came to take payment or anything. Just... a bunch of kids messing around. We left without our order & wont be back. Read more
My only request for my birthday was a Baskin Robbins birthday cake. Chocolate chip ice cream, white cake and topped with... multicolored spring flowers. My daughter ordered the large expensive!!!!! Round cake online. The picture and details of herorder was confirmed and described with spring flowers draped over as she wanted. 2 days later on my birthday , she picked it up.It was NOT what she ordered. It was to late to have it redone.The Gallatin BR is just plain awful in every way. They should havediscounted their obvious mistake on the overpriced mess of a cake. All the negative reviews on the list I?ve also experienced. Read more
Never has there doors unlocked. And always closes early. Rude workers. I dont see how gallatin/hendersonville location beside... mcdonalds is even still in Business. Read more
I placed an order online to be delivered. I ordered a two scope Sunday, it looked as if they took a the smallest scope they... could find to and then split it in half to look like two s ones of ice cream. The second order was a scope of chocolate icecream, and again it was the smallest portions of ice cream I have ever seen. Read more
THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN A LOOONG TIME! I mean there isn't an employee over 18 years old there, Don't... even think there is even a manager I the store! They have been out of my fav ice cream a few times and every time I go inthere, I have to wait at least 5 to 10 min! Read more