Reviews for Potbelly in Gaithersburg, MD
It was my first time at Potbelly. I ordered a ham and cheese sandwich. It was delicious! It?s toasted bread, melted cheese with... ham and veggies all together was an AMAZING bite. The bread is so delicious! I?m definitely going back! The workers were verykind. Read more
I LOVE POTBELLY!! COME FROM FREDERICK SINCE WE DON'T HAVE ONE!! THE STAFF IS GREAT. THEIR SANDWICHES ARE THE BEST!!
Mobile ordered for the fisrt time from this store and have to wait more than 20min and they never have it ready and said... someone took my order and they prioritizing other orders when mine is already late. They don't even apologized veryunprofessional people.Never come to this store again 8/23/22 @ 7.52pm Read more
This is Subway done right...
Relaxed atmosphere. Food was great. You pick your toppings after your sandwich goes through the toaster. Only reason I gave 1... less star is because the person adding toppings didn't hear me when I asked for some lettuce because he was busy chatting with aco-worker. The jalapenos in my sandwich were very ????, but don't know if that is normal or just my luck that time. Good thingI didn't mind the extra spiciness. Read more
Rude!!! First & last experience at Potbelly. Don't treat people like their stupid when they are there for the first time & don't... realize the sandwiches come hot. Maybe you should take the time to ask of it's someone's first time, especially since hardlyanyone else was in the store. When you have 10,000 things on your walls it might be easy to miss a sign. You offered to remakeit but manager's snarky & shaming attitude really turned me off & I just wanted to leave. FYI, to speak of someone in the 3rdperson as if they are not even in the room when they are standing in front of you-also SUPER RUDE! Read more
Mobile ordered three times from here. All three times there has been a wait of about 20min more than expected. How is this... possible? It?s beyond me and should really never happen. The place is not that busy either when we order. Again, if we place anmobile order I expect it to be ready within a reasonable time frame. The first two times we gave them a pass. Third time was thelast. I never write reviews, yet here I am waiting for over 20min again and had nothing better to do. Read more
Ordered take out, two orders. Both came over an hour late with no real reason other than there was a backup. On top of that... there was no way to cancel or a way to find out how long it might take. My second order that was ordered later - came first.Then took another 10 minutes to track someone down to get the milkshake from the order. then another 10 minutes for the secondearlier placed order. No consideration for the time for the orders. Ordered and then got the food 1 hr + after placing for ASAPpickup which said the food would be ready in 15 minutes. Sandwhiches came a bit sloppy as well as with the rush they wererushing. Normally it hasnt been bad, I don't go very often but this was ridiculous Read more