Reviews for Bruster's Real Ice Cream in Gaithersburg, MD

The ice cream is delicious BUT when you go through the drive through please check your order before pulling off because if you... buy icecream by the pint or a regular cup they don?t give you full scoops. I ordered a regular cup it comes with 3 scoops, thescoops were so little they didn?t even fill the cup. Even my daughter asked me where?s the rest of the icecream. They did this 3times to us already we got all the way home to realize they didn?t give full scoops and at this point it?s ridiculous. Dobetter!!!! Read more

This place has always been packed - drive thru or someone who wants to eat it around the area. Well, no question why. It's one... of the best ice cream place in the area. I'm very simple when it comes to ice cream flavors, so I had the strawberry and mangoand these didn't disappoint me, they're so tasty! Good for the summer's heat! Read more

Absolutely love Bruster's, and this location is no exception. I love that they have free baby cones available so my small kids... can eat ice cream without breaking the bank. The flavors that they have every day are amazing and taste freshly made. The pricesare a little higher than some other ice cream places, but the portions are so generous, I'm happy to pay a little bit extra.This particular location was so packed. The line wrapped around the building for both the walk up and the drive-thru. Theservice was a little bit slow, but on a warm summer day that's kind of expected. Definitely would recommend if you're aroundthis area and looking for an ice cream treat. Read more

I?ve gone here for years, regularly. Excellent ice cream! Over the last couple of years customer service has gone downhill. It?s... quite unfortunate. The ice cream is delicious. Typically, most staff are friendly; however, that?s changed in recent years alittle at a time. Today, I went through the drive through to receive a cone that was cracked, and the ice cream sliding down theside completely off of the cone. It was handed to me with a friendly smile without a clue why I looked puzzled. All of thisafter hearing employees yelling at one another about helping coworkers. What a disaster. I won?t be back. Enough is enough. Lackof attention to customer service delivery. An apparent missing or perhaps overwhelmed owner or manager who seemingly is notadequately training staff. I?m bummed but I will find a better place to spend my money with less disappointment. Sad. Read more

Be prepared to wait in the line for at least 30min but I have to say TOTALLY WORTH IT, these ice creams are delicious, the... portions are massive and have lot of different flavors. A place to save in your favorite without a doubt! Read more

Soooooooooooooooi freakin good!!!!! Definitely worth the price! If your feelin like treating yourself or your family this is the... place to do it! I always use to drive by and see it was always packed and now it makes sense. Delicious fresh made sorbet. Icecream ???? and treats ! Read more

I loved the selection of flavors and the creaminess of the ice cream. The crazy taste of Jamaica was delicious. The servings... are decent, I ordered 2 scoops and was quite satisfied. Good prices too. The staff are very friendly and courteous. thewaffle cone cookie is fresh and delicious. Definitely coming here again. Read more

This was my 1st time visiting and it was amazing. The ice cream was the best. The service was quick and the employees were nice... and handling the large line quickly. We had to wait in line outside and then order at the window. The portions were big and goodfor the price. Will visit again hopefully soon! Read more