Reviews for Papa Johns Pizza in Fuquay-Varina, NC

Worst delivery experience of my life. Their delivery driver held our pizza hostage and refused to give it to us until we tipped... her in cash. She was incredibly rude and refused to comply with our request for contact-free delivery because she wanted hertip. After she left we discovered that she had given us someone else's food. She later called back and wanted us to return thatfood so she could complete the delivery (after it had been in our home where we could have done Lord knows what to it and itcould have been contaminated with whatever the virus of the moment is). She then drove back to our house and demanded that wereturn the pizza so she could deliver it to the other family. When my husband pointed out the sanitary issues with that shecussed him out in front of our two year old, started yelling, and became aggressive. The manager I spoke with regarding this wasvery nice and we have never had issues before, however, I will never trust their delivery service again. Lord only knows howmany houses and people's hands that food has been through before it gets to us. I'm beyond disgusted that they would employsomeone who attempts to give their customers pizza that has been in someone else's hands for over 15 minutes. Read more

I use to work at the Hazelton PA store and I always liked our pie. I know what it means to win at pizza games don't know if they... still compete but if the do they should send tonight's team. My honey ordered the 2 ,2 med special 1 cheese 1 Hawaiian bothlight cheese and light sauce you folks rocked my pies. Thank you kindly. Read more

The manager here needs to be retrained. The cooks are marking pizzas as ready for pickup when they aren?t. The lobby was full of... angry customers because they were told their pizza was ready in the app and it wasn?t ready. Plus, why is the cashier wearing aMichael Myers shirt flipping the bird to all customers that come in the door? The food was prepared as ordered and was good. Iwill avoid this location in the future and I suggest you do too! Read more

It doesn't seem like this pizza was ever sliced, and it's also obvious that it was held vertically over an extended period of... time... This is Papa John's "ultimate pepperoni"... Buyer Beware!!! Hopefully I'm able to get a refund for this... They won'tanswer a phone call. I've been trying to call them for an hour. God Forbid you get a pizza like this. Spare yourself - it's notworth it!!! Seems like HALF a pizza!!! Read more

I am very disappointed with the pizza I got yesterday. It was burnt, the crust was hard and crispy, and there wasn?t a lot of... edible parts. The cuts on the pizza didn?t go through to actually make a cut. So we had to rip it apart just to reheat it; itwas borderline warm and cold when we got it. The cheese bread was so burnt on the bottom it was ridiculous. I tried to eat theburnt part because I wanted a pizza so bad, and it was disgusting. My roommate actually ate a salad instead of the leftovers. Wewent back and forth about papa johns over pizza hut, and I was hoping we made the right choice but apparently not. Read more

Pizza from this location is usually prepared fast, accurate, & tasty. We always end up carrying out vs the convenience of... delivery because it shaves about 30-45 minutes off the wait time. Carryout in 15 minutes with usually a deal or c/o specialworks for us, however we have received both burnt or under cooked crust frequently. ***We ordered pizza on 1/08/2021 at 6:18pm.Again, this usually takes 15 minutes. The "Papa Track" said it would be ready in "33 to 43" minutes. Stuff happens sometimes...I understand that. What I don't understand is that you show up to pick up your hot pizza and find a whole bunch (8 otherpeople!) of other angry people standing outside in the cold also wanting to get their pizza. No one from the store bothered tolet everyone know that you could just go sit in your car because they hadn't even started making anyone's yet! No phone call, nonote put up with "Papa Track" (if that isn't an option, it needs to be.) Finally, I called the store (with my husband in the moboutside) and was told it hadn't come out of the oven and would be 5-10+ more minutes & then it would be brought out. That was7:29pm on a 6:18pm order. The employee offered no apology or reason for the inconvenience. It was 7:51pm when my husband gothome with the pizza. Really not a good experience. Read more

First off we love PapaJohn?s Pizza. I am not sure what is going on tonight it took an hour for takeout pizza. I arrived 30 mins... after ordering the pizza. Had to wait an additional 30 mins. Over half the employees weren?t wearing masks. The young ladybring out the order wasn?t wearing a mask. I am disappointed in PapaJohns. Read more

Pizza was okay. Ordered new jalapeño poppers that claim to be made with cream cheese. Can even see it in their pictures.... Received jalapeños wrapped in dry dough no cream cheese. Highly disappointed Read more