Reviews for Cook Out in Fuquay-Varina, NC
I love cook out and normally things are great but recently the customer service and order accuracy has really fallen. I went... through the drive through and the order taker cut me off before I finished speaking to ask if I wanted anything else. I let itgo and just went to pay for my food. They seemed less than excited to serve me. I parked in the lot to eat my lunch and thennoticed my sandwich was not right. I took it to the window to show what was wrong. The woman was really snappy and short with meabout the food being wrong. They gave me a new sandwich and it was also wrong. I had already gone back to my car and just ate itbecause I didn't want to go back and talk to that woman again since she gave me such a hard time the first time. I just feltlike they were annoyed I was even trying to purchase food there. Overall a really negative experience. I am hesitant to returnif people treat me like this regardless of the taste of the food at the end of the day. Read more
The food is as expected but the guy asking for you order could use a lesson on how to be a lot more professional! Don't yell at... me because your intercom is semi broken! Sorry I snapped back at you but I wasn't the only person that got an attitude from thisindividual! You don't like your job, find something else! Read more
I ordered the m&m milkshake to go and when I got home I set it on my table and sat down ready to enjoy a nice cold milkshake.... The moment I bit into the soft, creamy, delicious shake, my entire body started to float. I didn't know what was happening butas I rose I realized the milkshake was floating as well as glowing. It called out to me though telepathy, telling me to eatanother bite. When I did, I instantly transcended into heaven. I saw angels and a large golden gate before I blinked and wastransported back into my chair safely. Curious, I took one more bite and I didn't fly, but I felt like I was enlightened. Read more
Recently my wife an I ordered a burger with relish and other toppings and a soft drink we checked our order and there was no... relish on burger simple correction very disrespectful female light complexion with dreadlocks stated they don't serve relish.Relish was put on burger and it was handed back to us corrected without soft drink female was very disrespectful and shouldn'tbe working at any customer service establishment well never go back to this location with such a simple order who are you hiringCOOK OUT. Read more
EDIT: I came back to this location after a week or two, and my friend had one of the paper things from a band aid in her good.... Absolutely disgusting. I will NOT be returning to this location. Absolutely disgusting. I honestly still can't believe that thishappened. I love how cookout is open late. However, it is usually very busy. I know the business/employees can't control that,so I won't hold it against them. After we ordered, we got our food rather quickly for how busy they were. The food was verygood, as per usual. My only complaint is that the speaker system at the ordering thing in the drive thru was very very bad. Itwas way too loud and sounded terrible. It was honestly hard to understand what the employee was saying to me. Other than that,however, I always have a good experience at cookout. Read more
Went to this location in Fuquay last night late because it was the only thing open. I got the big double burger platter. I'm... not exactly sure where the big comes in at, but I took two bites out of my sandwich and never got any meat. So I opened it upand the two patties were smaller than what you would get somewhere else ordering some sliders. The bun was stale and it honestlywas just nasty. I can tell you I will never go back. They charged me $8 for that mess. If your going to cookout get a shake butI would skip the food. Absolutely disgusting. Read more
I will never go back. This is supposed to be the big double cheeseburger I ordered. My fries we soggy and the employee was very... rude. They refused to add cheese to it because, even though I originally told them I wanted cheese. They rang my order up as nocheese, another of their mistakes. I looked up cookouts menu and it says their big double is supposed to be 4.2oz. The burger Igot was 2oz (1oz per patty). Less than half of what it should be. Eventually they remade the burger, again without cheese. Theyalso never replaced the old fries. The new burger was still only 2.3oz, barely bigger than the first one. The employee wasnasty with me and I didn't trust her enough to not tamper with my food after our altercation so I ended up throwing it allaway. I tried to contact cookout HQ at 3:23pm est, but nobody answered. Read more
I'm not from this area, but I need to get my parents something to eat and they like this establishment. I took them there and... Miss. Briana was very rude would not let me order cut me off, and you can see they didn't fix the food right.I had to go backbecause they left out the onionrings. It was cold and the sweet Tea was water no flavor at all would not recommend this locationat all. Read more