Reviews for Jimmy John's in Frisco, TX
Absolutely amazing! I am extremely impressed with the customer service of this Jimmy John?s location. I?m not sure I have ever... felt so valued as a customer. You can tell that they genuinely care about their service and they even go the extra mile fortheir customers. I will be returning again and again and again! Read more
Picked up mobile order from outside door. Chips were missing, sandwich not cut in half as requested on my order, no napkins. Why... even have the outside door if I need to go inside to get everything? Read more
I gave them 4 chances and they just can?t seem to get it right. First time they called to say they were out of cookies and I... could ask for it to be credited on a future order. Also they got 2/3 sandwiches wrong. Second time I called for the cookie andthey were out again but the order got here timely and was accurate. The last time I called, confirmed they would add a cookie.Over an hour later my order showed up, bread and meat only on the sandwich, meat was room temp, Coke was watered down, and nocookie. Staff has always been very friendly, but I can?t keep throwing money away on poor service. Update; things seem to be onthe upwards trend. Read more
This location is hit or miss for delivery, you either get your sandwich in 10 minutes or 2 hours because they typically only... have one driver (true story, this happened to me yesterday). They also forget to include things like rewards which is a bummerbecause you burn the reward only to not have the item included. Love Jimmy John's, was super excited to have one within deliverydistance but I'd recommend pickup from here. Read more
So happy to have a JJ's on this side of town!! I came in and ordered at the counter. Not too busy. Freaky fast as usual. If you... don't know what to order, get a Vito and add hot peppers ???? Great customer service! Read more
Finally, someone opened a Jimmy freakin' Johns in Frisco! I'm not really sure what made Frisco the anti-JJ location it was but... glad to have another option to eat up here. The shop is new so they're understandably still figuring some things out. 1st tripI ordered online while at the house and my order was ready on the shelf by the time I arrived, about an eight minute drive.Walking in I noted an abnormally long line and pool of waiting customers which was a bad sign. I was happy to have orderedonline and escaped before the grumbling of impatient patrons ruined my lunch. Pro tip, stop at Chicfila and throw two chickenstrips on the Ultimate Porker and you've got yourself a fat boy delight of a meal. 2nd trip I also ordered online from thehouse and arrived to an empty carryout shelf, a long line of customers, and an apologetic franchise owner (I assume) behind thecounter. The app had notified me my sandwich was ready so I gave it a minute or two to see what happened next. I heard the ownerexplain repeatedly that they were, "out of bread". I didn't hold out much hope of leaving with a sandwich but after 5 minutes ofjust standing by the carryout shelf one of the sandwich line workers asked me about my order and the owner stepped in to explainhe had accidentally fat fingered the "ready" button on my sandwich. Eventually, about 22 minutes after ordering on the app Ileft with a sandwich. Come on mang. You can't "run out of bread" during the lunch rush. Some customers just walked out of thestore while standing in line (don't blame them), others looked on in disbelief as the sandwiches where churned out at a glacialpace. When your customers are used to a 2-3 minute turn around for a sandwich and it's 22 minutes you're gonna miss someexpectations. You gotta earn that freaky fast status. Hope they get up to speed soon. I'll update and adjust the stars if thingsimprove. 3rd trip. 22 minutes from ordering on the app till ready. The owner had to search to find the Read more
Waited 15 minutes for one sandwich that I placed an online order for. 3 workers total. Go home, open up my sandwich, it?s... literally almost every ingredient that my sandwich doesn?t have. I customized a Beach Club which has turkey, provolone, avocadospread, lettuce, onion and mayo. My sandwich came with turkey, bacon, lettuce, provolone and mayo. Their POS was down. The guywith salt & pepper hair told the lady behind us that ?there was no way he could take her order?, but when a guy walks in aminute later, he comes around the counter to apologize and tells him he can place an online order. Verrrry fair & helpful. Read more
What?s better than a fresh sub sandwich! In a hurry for a meal, no time waisted. I?m amazed on how fast they get me order to me.... Fresh bread adds additional flavor! Read more