Reviews for Einstein Bros. Bagels in Frisco, TX
Was alright. I think Great American Bagel has better Asiago cheese bagels. Theirs was a little meh. Veggie cream cheese was good... though. Read more
The recent influx of non-English speaking counter help (I had one employee at the drive-thru answer the speaker with a guttural ... ?Huh?? Not ?Welcome to Einstein Bagels? or even ?May I help you?? but ?Huh?? And the inability of the employees to operate acredit card (my bill was $6.00, first the guy charged me $7 something, then immediately refunded that and charged me correctly,but later in the day I got an additional $9 and some change charged to my card). As much as I love Einstein Bagels, theemployees at this store have run me off. Nice work. Read more
Spent over $100 for a birthday party catering order and the most important thing I asked them to do was label the individual... sandwiches so people knew what they were grabbing.... The one thing that they didn't do was label the sandwiches so my guestsbarely touch them because they didn't want to open something they didn't want to eat. Labeling at this point would have requiredthem to reopen all of them.... Give I didn't have because the party was on a schedule Read more
My daughter and I went to the drive thru for some bagels and coffee. This was our first time at this location, so we took a... minute to look over the menu and place our order. Our wait in line wasn?t long, it took roughly 10 minutes. We noticed the manat the window smiling and laughing with the customer ahead of us, but when we pulled up, he didn?t look happy to see us. Hedidn?t welcome us, my daughter was driving and she told him ?Good Morning?, but he didn?t reply to her. He handed her our foodand literally didn?t say anything to her. She thanked him, but he didn?t say anything back, he just closed the window. I?m notsure why he acted like that, he treated my daughter like she did something wrong. On the flip-side, the bagels were tasty andfresh. For me, Customer Service is a big deal. When a customer chooses to visit an establishment, they?re paying for the totalpackage, not just the food. There are so many food options to choose from these days, and if a customer chooses to spend theirmoney at your store, they deserve a smile, a Thank you, and good customer service. It?s such a shame that the tasty food here,doesn?t match the poor customer service we received. Read more
The bagels are really good here. I love them double toasted which is a personal preference but you should try all their Bagel... options. You have multiple Bagel and Shmear options to choose from. In addition to bagels, they have a lot more out here - I?myet to try them out but I?m sure they are really tasty. They have couple of tables outside if you want to eat outside(especially during these COVID times) and they have a lot more inside. I personally prefer it outside because of the situationnow. More tables outside would be really good ! Every weekend I visit, the place is packed which really tells you they serve ittasty :) I haven?t tasted the drinks/coffee here, so that is for another day ! They also have a drive through if you want topick up your food on the go. Read more
The bagels are good and the service good. You can get in and out pretty quickly. We ours slice and a tub to go when we go on... Saturday or Sunday morning. Read more
Updating my scoring today, bringing them down another star. I was hoping there would be some improvements, but with COVID-19,... and basic food health standards; this place fails. The cashier never changed her gloves while grabbing bagels and serving themand handling orders/payments. Expect lovely customer service "What do you want to order?" Again this review is solely at thislocation, I absolutely love Einstein's, going to have to travel a little further to the Plano location. Bagel size is the sametoday, didn't bother with the coffee. Note these bagels are smaller than other Einstein locations, with the same quality ofingredients. Coffee, watered down. Creamers, go ahead give the creamer canisters a shake, yes what you'll hear are icecubes. Customer service, wow just wow. First you better move along immediately after you place your order or they'll raisethere voice to you to move. It's hard to understand what they're saying, and don't ask them to repeat what they said, that'lljust upset them. A customer infront of me didn't know to grab 2 tubs of cream cheese and the cashier tried to charge her for asingle serving of cream cheese. I let the customer know that she could pick 2 from the limited display, cashier was upset aboutthat. Take a look at the picture posted, yes that's someone's fingers that dug into the pickle, wonder what else they did to myfood. Note this location by no means should represent the company as a whole. However, corporate this is a location thatshould be reviewed and considered to place a new franchisee in. Read more
We come to this area each year. The Einsteins by our hotel closed and we found a much nicer one. Staff is great, it's big and... very clean and still has the Einsteins coffee rather than Katz which was awful. See you next year and thank you for being soawesome ???? Read more