Menu for Domino's Pizza - Frisco, TX | Sirved

My review is pertaining to November 27, 2022 between 8:00 PM and 9:00 PM. My husband and brother-in-law went into this location... to order 3 pizzas with toppings and came home with 3 cheese pizzas that did NOT have toppings on them. We had people over sothis was embarrassing to open them and the pizzas are just cheese. I went back with 2 of the pizzas and left one behind to holdeveryone over for a bit. I walked in and was helped but the shorter guy (I was annoyed and did not get his name). He assisted mein finding my husband?s order and informed me it had been put in by the driver since I had inquired who took it. He remade thepizzas and while I was sitting there waiting the short dark haired girl told another employee that had arrived (I?m assuming itwas the driver) to make sure that customers checked their order but she intentionally said it in a loud enough voice so that Iwould hear. As someone who has worked in the food industry, managed retail and healthcare offices, and runs 2 successfulbusinesses this set me off since I have trained others to always double check their work as I do my own regardless of what typeof industry it is. I told the guy who helped me out that I heard what the girl said and maybe she was right but also that asemployees it was their responsibility to check the orders, too. I promptly left but saw through the window that the girl turnedaround and threw up her hands while talking with her coworkers and I can assume it was only to make more comments aboutme. Hopefully someone speaks to that girl since out of the whole experience, that is what really annoyed me. She?s entitled toher opinion but things like that should not be said in front of customers. It can hurt an establishment, and luckily I was theonly customer in there. Read more

Worst experience, this store gave a stale wings as part of my order and promised there will be a credit applied to my phone no... and can order any day any item and now honoring and stealing the money. Their billing system is not even having the clearrecords of the order. Read more

Horrible horrible horrible service. Went there to pick up order at pick up window. The lady at the window showed so much... attitude like queen of England. Had to repeat my name 3 times and then repeat phone number 3 times. She did not include thedipping sauce for the chicken wings. When asked she refused saying sauce is not part of the order. Had to literally show theorder on phone to get the dipping sauce. She had my order in front of her on her computer which showed the sauce as part oforder. She finally gave the dipping sauce with so much attitude as if she is donating me. This would be my last trip to dominosgiven the service took a nose dive lately Food quality Horrible food quality as well. Pizza with jalapeños toppings have agrand total of 8 jalapeño slices for 8 pizza slices. They showed what frugality is all about. Read more

I place a simple order an HOUR ago and when I call about it the phone just rings 4 times and hangs up WTH ? Awful customer... service my pizzas have been out for delivery cold and unacceptable Read more

Worst experience ordering a delivery, wish I can give negative 5 stars. Ordered a Pizza 40 minutes back and they cancelled it... for a weird reason that they transferred the order to another pizza store. I had to wait for 40 minutes to know that my orderhas been cancelled, Ridiculous!!! At least have the decency to call the customer before cancelling / transferring the order, sothe customer has an option to change it to Carry out. Now, I need to wait for the other store guy to call me and I need to placethe order and wait for another 40 minutes for them to either deliver it or cancel it or tranfer it again. On top it the refundfor the payment I did comes after 1-2 days. All this ordeal could have been avoided with just a simple phone call to thecustomer before cancelling the order. We are in 2022 for God's sake not in the 90's where you cannot reach a customer. Patheticservice, Dominos. Good luck with that!! Read more