Reviews for Cold Stone Creamery in Fremont, CA
I and my son was passing by and then felt an amazing smell. We both said, wait! ice-cream! Let?s finish the stuff and come back,... yay! They have variety of fancy ice creams so I found hard to choose at first then ordered Banana Caramel, Chocolate devotionand a Mudd Pie Mojo. O my ice cream! Aha! tasted all ????, so yummy, isn?t it tempting? They have a place to outside and enjoyyour super yummy ice-cream as well. A lot of parking outside since it?s inside the Fremont Hub. Gonna go again n again. Read more
The cashiers and staff are extremely nice, like the manager naz, she helped me and my brother who has autism find the flavor he... likes by giving him a sample of the new pumpkin spice which tastes amazing. We had a great day Read more
Terrible service today, 9/4/2022 We ordered online and paid in full. Order was supposed to be ready in 15 minutes. When arrived,... one female employee who works at only one speed, very slow, ignored my husband and continued to help three other customers whocame in well after him. He only received help because he made sure he got her attention. Our order was never processed and wehad to wait even longer for this extremely unprofessional and rude girl to do her job. She never said I'm sorry or thank you.Just rude! Not enjoyable and the ice cream isn't that good either. Read more
Yet again, disappointed with this cold stone?s service and product. This is the 3rd time I ordered a Mud Pie Mojo, and this is... the 3rd time the staff forgot to add the fudge!!!! Usually I eat the ice cream there,and I have them add the fudge when Irealize they neglected to add it. Tonight, my husband ordered it from online for pick up. Since they had previously forgotten toadd it, he paid extra for extra fudge to guarantee that they put it in? they didn?t. I don?t know if it?s because they actuallyforgot or if they prefer not to squeeze out the fudge, whatever it is, I will not be revisiting this cold stone. Read more
Had two poor experiences - the first one was getting ice cream in line last week. Two people coming after having placed an... online order complained when their order wasn't ready after paying over 40 minutes earlier. Three doordashers were also leftwaiting well over 20 minutes. This facility is severely understaffed. When I went to order two cheesecake fantasies, both werenot filled to the top with one employee realizing they were skimping out and "finishing" the order with a scoop of vanilla ontop. The second experience happened tonight with a door dash order in which the order was placed around 9:30 and the storeclosed at 11:00pm, receding the order around 11:30 and without the cone. Read more
This place year over year loosing its charm. I know this place over a decade, and i cannot recommed this anymore. First, Please... recruit some people with a good smile. Second, ice cream should not be a cream. Please freeze it enough. It's more on wateryside these days. Can't take it home and call it as an ice cream even in winters. Read more
Long wait due to miss management of people working there. Can be totally managed in a better way. Staff not trained well enough... to prepare their signature creations. Read more
Typical cold stone experience, had it delivered. Ice cream is delicious but I wish the ratios were a bit better and consistent... Mudpie Moho FTW. Read more