Reviews for Fortune House Chinese Rst in Fredericksburg, VA
This use to be our favorite Chinese Restaurant until tonight. We ordered 5 combo meals to go. One of the meals was sweet and... sour shrimp. They forgot to put the sauce in the bags. Got home after 15 minute drive and realized the sweet and sour sauce wasnot in the bag. Called and was told I could come get it. I asked for a credit instead since going there to get it and back homewould leave my food cold and everyone else finished eating another 20-30 min. I was told they wouldn’t credit me. Asked for amanager and he proceeded to tell me he wouldn’t give a Credit they were too busy, and that only half of my order was not inthe bag. He compared it to getting chicken nuggets and the sauce was forgotten. No, sorry this is quite different, I orderedsweet and sour shrimp and didn’t get the sweet and sour shrimp just fried shrimp. He did not care at all. Very cold attitude.Not very good customer service. We used to be regulars but will not be going back since they obviously do not value theircustomers. Read more
First of all got 3 orders of fried wings supposed to be 6 but they just broke 3 pieces of chicken in half pitiful. Don't know... what they have on their menu online says ginger & garlic chicken, then when I called oh we don't sell that, ok that's fine & hadmy mouth set on the chicken it's all burnt & hard & lo mein black like charcoal & taste like rubber! No type of flavor on thefried rice or anything just blah. If I could leave zero stars I would, just pitiful! Won't get my service ever again!! Read more
Awful fried rice. Onions in fried rice taste like soap. Got the general tso lunch it’s tasteless. Meat tastes bad like a... dirty sock. Egg roll is awful. I took less then 5 bites of my plate and I already feel sick. Read more
I've been ordering from this place for over 10 years. You cannot keep riding on your past success and think your regulars will... keep coming back if you're not improving your restaurant quality. Not your food but your atmosphere and luck mean a lot even toyour regulars. Plus your delivery people they need to apply a little more tact and courtesy it goes a long way don't assume youcan keep the change it's not a good look. Normally the customer is right I've learned over the last couple of years that's notthe case with Fortune House any longer when your quality comes back I'll come back until then I'll get my Chinese elsewhere oncea loyal customer. Loyalty should be a two-ray street. Read more
The food was ready quickly and the prices are good, but the flavor was seriously lacking. General Tso's tofu was over fried and... the sauce was more sweet than spicy. Szechuan veggies were a little crunchy for my liking and once again, no spice. Read more
I ordered this today from DoorDash. The food was VERY fresh and hot and it arrived super fast...obvious it was made fresh. The... flavors are decent and the ingredients high quality. The only negative is the bbq pork was just a bowl full of onions withbarely any pork in there...really odd...so I called and they said it’s mostly onions and said I must not have had itbefore.soooo the flavor is good but I hate onions lol. Anyway...good place I just know now not to order the onion bowl!Everything else is very good so I gave them 4 stars only as when I called they were just sort of like “deal with it” andhonestly I get bbq pork somewhere else for same price and it’s so much I have to eat it in 2 meals and I don’t expect thatfrom everywhere but a bit of help would have been appreciated!! I spent 31.00 . I’ll go here again though :) just will askmore questions!! Read more
Food and service was great, would highly reccomend.. unless you're just someone with a lack of taste buds and thinks other spots... like "cook out" is good food.. at that point you're not worthy. Read more
We just moved to the area, and this place is close to the house , so we decided to stop in and give it a try. The food was hot,... but it didn't taste that great. We won't be going back. Read more