Reviews for Chicken Express in Fredericksburg, TX
We spent 78.00 and when we got home we did not have our family order of fries nor our family order of Mac and cheese. The 3... children were upset but we live in the country so we were not driving back. I will get a refund for those 2 items but nothingelse. Really. Get the orders straight! Really disappointed. Read more
Horrible food horrible service so sad how the people that work in the food environment do not care about their customers or the... messy food served this place needs to be reported to the health department and 99% of the people that work there don't evenspeak English so when you're ordering outside they mess up all the order when you call it to their attention they get mad andstart yelling at the customers I had tea thrown at me two months ago by a non speaking Mexican man!! I do not throw my moneyaway at this junky place anymore and it's not the business it's the people that ruin all the restaurants in this town thehelpers the employees!!! Read more
Yikes! Really bad experience today. I ordered tenders and wife ordered gizzards. I received what I would call three chicken... nuggets and my wife received liver instead of gizzards. We chose to sit outside. I had to go back in and ask for missing itemsfrom our order and stood there 3 feet away from the woman with green highlights in her hair behind the counter facing me for atleast a full minute before she put down her personal cell phone to help me. One of her coworkers walked by and even mentioned toher that she needed to assist me. AND they locked us out and started shutting down 45 minutes before their posted closing time.They literally looked me in they eye and chose to ignore us as we were standing outside the door. All I wanted was a drinkrefill and to let them know that we received the wrong item. No apology. Just said ?yeah those are liver. They must have gottenmixed up.? Then she closed and locked the door. Read more
When we placed our order the cook used his bare hands to press down on a previous order even though he had tongs in his hand. We... mentioned it so they wouldn?t do it to our order. Should?ve just walked out then. I ordered gizzards. Took forever to get themand they gave me a mixture of overcooked gizzards and livers (yuck). The macaroni was watery and tasted awful. The small mashedpotato container was only half full! The roll was good though. We are outside in the patio and they locked the doors behind useven though it was 45 minutes till closing time. Tried to get back in for a drink refill and they totally ignored us, likelooked us in the eyes and ignored us! Never coming back here again. Worst Chicken Express ever. Go to Kerrville it?s SO muchbetter there. Read more
My second visit and both were not good. Tonight I ordered fish combo. Fish were hard and tough. Hush puppies were so hard I... couldn?t even eat them. At least the fries were decent enough to eat! I won?t be back. Read more
I ordered one 7 PC chicken strip meal w French fries. And one 6 pack of livers. It took over 15 min for me to get my meal. I had... to pull forward. I was the only car in line when I pulled up to the window. And by the time they finally brought my food out.The cars were rapped around the building. Mind you 3 cars left with big boxes before my small meal came out. Food was great asalways, but Lord the wait for just that small of a meal. Read more
Pretty good. I had the #1 mixed (regular & spicy) basket with a biscuit and gravy. Made to order. Friendly people at the drive... thru. Good value. Read more
I typically have pretty good experiences at this Chicken Express location. However, last Sunday was a total disappointment. I... went inside the store and ordered two 20-piece Express Tenders family meals, with extra rolls, and an extra family side (thetotal was over $90). It took a little while to get the order, but that was expected due to the amount of food being ordered.When it was ready, the cashier gave me two large bags with what appeared to be everything ordered, and I proceeded home (whichis about 5 miles away). When I arrived at home (to 11 very-hungry family members) and removed the contents of the bags, wenoticed that we didn?t have one of the family sides and no gravy which is supposed to come with the two family meals. So, Icontact the store to let them know what happened, and they said they would give me the missing items if I come back to thestore. So, after driving 5 miles back to the store, the cashier was prompt in giving me what was missing from my order ? withoutan apology or any type of compensation for their mistake. That?s bad customer service! If I do order food from Chicken Expressagain in the future, I?ll have to demand that I watch them put every food item in the bags before leaving their store! Read more