Reviews for Wendy's in Frederick, MD
Went to get a baked potato. Ordered a loaded baked potato. Clarified that I wanted bacon, cheese, and chives, not chili because... i saw chili potato rung up on the screen. The guy working said "yeah i know" or something along those lines. When we pulled off,I took out the potato which was not closed properly and chili spilled all over me and the car. When my husband went back for abacon and chives potato, they employee told us that we ordered a chili baked potato despite us having a clarified that wespecifically did not want chili. They then gave us a potato with nothing but chives, and so many chives that it was inevitable.My husband went back yet again and got a refund but not before being spoken to like trash by the manager. If I could give 0stars I would. Read more
Rude staff, always takes 30 min+ to get through the line & they mess up the order every single time. (The only reason I still go... is for my son who LOVES their food). This time I was missing a fry & 2 drinks. Read more
Normally I would give a 5 but a simple request of splenda w my unsweet tea followed w a crew member rolling their eyes and... putting a handful of sweet n low in my bag w only 2 splendas was very irritating. The taste of the 2 are very different andasking for a sweetner for ice tea should not be a big deal. Read more
It's a Wendy's, so you start there for food quality and don't let it effect your rating. The food came out accurate and the guy... at the drive through was super friendly . Really good experience considering I try to avoid mistakes by using the HORRIBLE,FAILS ALL THE TIME APP....but that is a different review . This place is GREAT. Read more
Staff is consistently ignorant and ignored customers waiting in line. Just had them take my friends order and totally ignore me... while I stood there even though we approached together and by the time they even acknowledged me existing my friend had alreadygotten his food. Someone need to train the manager to finish one task before starting 3 others and not to outright ignore peoplethat are clearly together and making us wait for no reason. Came here at least 2 times a week but will go somewhere else afterthis. Read more
1NOV.2021The service was great professional and prompt here. My 1st visit here and I pass by it often. The honey butter chicken... biscuit was scrumptious. Glad I decided to stop today. Keep up the great work. Read more
This is the absolute slowest level of service I?ve ever experienced at a ?fast? food restaurant. I stopped in at 4:30 and waited... over 15 minutes for a mobile to-go order that I placed in advance. I was not acknowledged by the general staff and didn?treceive any communication about the long wait, despite the restaurant not appearing busy. The employees made eye contact with meand literally stared me down despite it being clear that I was waiting in the pickup area for a mobile order. After severalminutes of waiting, I asked about the status of my order and the cashier simply took the receipt, walked away and placed it onanother counter without saying a word to me. I see why they?re hiring because the staff they have is absolutely terrible. Itwasn?t until a manager came out that my order finally came out, and to his credit- he gave me a medium sized drink instead ofthe small I ordered for the inconvenience. I get that this is a Wendy?s and people might not care about their jobs, but a 15+minute wait for NO real REASON is just ridiculous. I?d literally go anywhere else. Order placed at 4:24 and not received until4:41. I also asked for NO ice and.. e cup was literally filled with the largest cubes I?ve seen commercially. Read more
I went through the drive thru. It took 20 minutes to get to the pay window. Frustrating! The food was hot and good. The girl at... the pay window didn't speak she just held her hand out to collect payment. The girl who gave us our food was cheerful and kind. Read more