Reviews for Steak 'n Shake in Franklin, IN
The service was wonderfu! The woman who took and cashed out my order was very sweet! I noticed she took the extra time to make... sure my M&M shake was alright :) To top it off, the fries and everything was very fresh! It Was Great ???? Read more
Never order on the app!! I?ve done it twice now and have been charged multiple times for one order and never received the food... for the second order (they were closed, but still charged for the food I never got and refused to give me my money back for theorder) Read more
Service was good and fast, however no servers and can only order from a touch screen that doesn?t have everything available on... it. This is the first steak and shake I have been to since the pandemic and the experience is not what it used to be. Read more
Don?t order delivery you won?t get your order to its entirety. We ordered 3 burgers, fries and 2 chilis. They delivered only... fries. We called and they said they couldn?t refund us for their mistake. We went to pick up the rest of the order and themanager stood on her tip toes looking at us from the back and told staff what to tell us. She was completely useless and notapologetic at all and looked as if she is incapable of creating any good experience out of a bad one Read more
Steak N'Shake is the worst since the pandemic hit. No servers. Horrible atmosphere. This location was exceptionally bad. Dirty... tables, gross bathrooms, dirty floors. We will never dine in at a Steak N'Shake restaurant again. They should stay drive thruonly. Read more
This location is my family. These people here are always understaffed and do two persons worth of work everyday. They are always... overworked, tired and yelled at. Employees in street clothes are managers. They do their best to smile at you and give you thebest experience they can with what they have, usually after being screamed at by the person in front of you. They can?t controlthe kiosk change or the removal of chicken tenders. They are just trying to make a living and your lucky they are there. Nobodywants to do this with the treatment they receive. That girl who is always in a dress smiling and complementing you is goingcompletely blind. The tall guy who is always racing around is so smart, hard working and kind. He genuinely cares about thequality of your food. The fun to talk to GM with the amazing dreads is trying to set his family up well. The female manager inthe morning is pregnant and constantly struggling from illness and her complicated pregnancy but she bends over backwards foryou. They are people. They can?t help Covid, inflation or lack of people. They are just trying to live. Be kind. They try to dothat for you even after having a panic attack in the mop closet. It?s not an easy job. No one is just ?flipping burgers? theyare flipping burgers, building bags and trying to hold your orders in their memory because multi tasking is not a choice forthem. Read more
The staff at this location is probably one of the best in Franklin. Always smiling, always polite, always friendly as can be. ... Never have I ever had an ok experience at this location. It's always been great. You can get good food anywhere, but to getgood food and great service speaks volumes. And as hard as it has become to work in the restaurant industry these days, youall still make it look so easy. Just wanted to say Thank you for my experience tonight. I appreciate all you do. It's adifficult job, but you all do it so well. Thanks again Read more
Food was good and so was the service. Everything came out fast as well. But I do feel like the portions got smaller.