Reviews for Starbucks in Frankfort, KY
Would give 0* if allowed. 1st time I've waited 15 mins just to get a cold coffee that should have been hot. Won't be coming here... again.???? Read more
Should be ZERO. I will preface this with; I have been a life-long customer. I also worked here for 2 and a half years. I begged... and begged for a Shift Manager position, and was hardly given a chance, until June 6, 2021. I worked many nights BY myself withone coworker, and no one spoke up to Mary Pugh. I was the only one who spoke up, and shortly after, I walked out and quit. Thena new manager was in place. I have tried and tried to mend my relationships with Starbucks and this crew, but now, even theytreat me like I?m a stranger. Now, as a Customer, the Experience has gone awfully downhill. If you want coffee, go to Walmartand buy some Folgers, it?s WAY cheaper. If you want a good experience? Do not fund this Starbucks Company. Don?t even waste yourtime here, they don?t care anymore. THE LIBRARY HAS FREE WIFI, TOO! Wishing any customers best of luck.. because even qualityhas plummeted. They aren?t worried about you.. they?re worried about getting you out of the drive through; that?s awfulmanagement AND customer service. Imagine that! Read more
Oh my God pumpkin pumpkin all day long. Had the pumpkin muffin husband had the pumpkin loaf he had the pumpkin cold brew I had... the pumpkin latte and it was all fantastic 'tis the season y'all Read more
Complete lack of customer service! The gun working the drive thru didn?t have a clue what was going on plus my order was wrong... after waiting 10 minutes in drive thru. Read more
At this particular Starbucks where there is friendly people talk to you they said goodbye hello as you walk in and leave so it's... a very nice place to visit and I have had food there and it was very good the Batista's always make great drinks and they'reconsistent Read more
There?s been several times Ive been and they were out of different things..however this is the only place I?ve been to a ton of... times, and have never had one person be rude in the slightest. Great staff! Read more
This location is horrible. I order the SAME THING EVERY TIME?.Each time, my drink is different. SURPRISE! Apparently, no one... there can read. This store doesn?t value quality. Read more
Drinks are always wrong and they?re always out of something . Second time I?ve been this week and they?re out of every single... holiday drink . But like I said it?s always something . And the staff is always changing so your drink will always be madedifferent. Be prepared to be disappointed with this location. Read more