Reviews for Baskin-Robbins in Frankfort, KY
I regularly go this this location since there are no others near me. The lady I assume that is the either manager or owner is... not personable and acts like she is doing you a favor to even be there. The man(I assume her husband) is so nice. Maybe oneday he realizes what holds the business back. The food is fine it is just this lady, she just doesn?t give any personalityexcept indifferent or rude and in an ice cream store ??????????? Read more
Walked in and the employees were sitting around on their phones in a visibly dirty store. Didn?t acknowledge my presence except... for standing up. Asked a couple questions about what I was planning on ordering and the woman had an attitude addressing everyone of them. 6:00 11/28/2021 Read more
Found a hair in my dessert. Owner said I can only get a refund if I find a 2nd hair. Like I?d want a 2nd one of anything after... being grossed out. Lady has no idea how to run a business Read more
I do not live in the area but drove through the town and got some ice cream. Ordered 5 things and they got it all very quickly... large scoops and polite. Read more
Customer service is really good. Great atmosphere. Always nice to me and my family when I come in. This is our go to place for... ice cream! Read more
So the hours posted online say open to 10. But the past two times I?ve been here they are closed at 9. It?d be great if the... hours were just updated. Ice cream is good though Read more
After stopping at coldstone and finding that they had closed 40 minutes early, I headed here only to find that they had closed... 20 minutes early. (I got there at 9:40 and they were supposed to be open until 10p.) What is with ice cream stores in Frankfort?Why can't I just get ice cream on a Saturday night? ???? Read more
Very rude customer service. The manager was extremely unprofessional