Reviews for Starbucks in Fort Worth, TX
Went for coffee this morning. Google said they were open, all of the lights and signs were on in the drive-thru, indicating they... were, in fact, open. Waited in a line for about 30 minutes, when I was finally able to give up and pull forward, where a signwas posted on the window that their hours had changed. No updates via Google, no signage posted for the other poor souls inline, and that line was HUGE. A sign should be posted at the front of the drive-thru, not one tiny sign after it. Ruined a lotof mornings. Read more
I ordered through the app which I?ve been using for the last 3yrs or so and after sitting in line for 30 minutes as they fixed... two drinks for the customer in front of me, they still messed my drink up. Didn?t have all the add-ins and was the wrong size.When I politely explained to them what happened, the girls who made the drink rolled their eyes and made comments about how itwas my fault. They also fail to mix the drinks properly, so it?s always just layers of the coffee, creamer, whip cream, etcwhich looks beautiful but tastes watered down. They also gave me attitude when I asked for a trenta ice water stating they hadwater cups I could use instead. Will not be coming here anymore. Read more
Had issues with orders being incorrect before, food is almost always gone, and had no veterans day benefits and the only reason... I came today was to contribute my purchase (had more drinks) to the non profit organizations Starbucks said they supported andwould donate to. So 2 stars for lack of communication to employees and your patrons... Didn't know this until ordering and youremployees believe there's absolutely no veterans Day benefits Read more
I went in today with my son around 12:30p. They were really busy and I expected the cashier to be flustered and I did not fully... expect to receive good customer service. The young lady behind the counter was so very sweet and helpful though!! Shecomplimented me on my voice and said I was pretty before taking our order. I have a bit of a strange tone to my voice that I?mself conscious about and that just made my day for her to say that. They were out of the original thing that I wanted but shemade helpful suggestions and I easily chose something else. A small act of kindness really boosted my spirit and helped us enjoyour day. Thank you :) Read more
I'm quite surprised I'm giving this location 2 stars because usually they are great, however this past month I have gotten... nothing but horrible service. Every time I come to order a drink, they completely mess up my order and do not offer to re do itafter I bring it to their attention. I gave them another try today, and they did not add any of my add-ins. When I told them,they offered to give me the add-in in a cup so that I could put it in myself. Read more
Had some great coffee with my daughter we turned up haha she had the cat noir green tea smoothie i had the iced doppio expresso... 2 pumps of white chocolate mocha and a splash of cream Read more
Slowest Starbucks in the world. They cannot handle rushes in a timely manner, waited over 30 minutes in drive thru for one drink... and they were out of the pastry we asked for and it was made wrong. They need more staff or better training to handle this areafor customer service and demand. Go to the Starbucks in the Target instead. Do not recommend. Read more
To the two baristas who helped me with my car last Sunday: I wish I had gotten your names. Thank you for making a stressful... situation better. You rock! And the pumpkin cold brew was delicious as always ???? Read more