Reviews for Pollo Regio in Fort Worth, TX
Love the place and the cashier Bryan is one of the nicest person that you will ever meet like he has very great customer... service and the service was really fast & the manager Stephanie is very great with her team & customer service. Read more
The manager is the best. Gave me a free empanada. Great food and fast.
I ordered a whole chicken from here. It was soggy and old. It taste disgusting. I called numerous times and it just got... forwarded. When I finally talked to the manager, he told me to go back and he would give me a new one. After getting it replacedthe new chicken was also soggy and old. It?s ridiculous for the amount of money that I paid (almost $30) to get such a nastymeal. I know what the chicken from here usually taste like this was not it. Very bad experience. Read more
I ordered late night dinner to-go. When most people are ready to get out of work, I had the blessing of placing my order with... Ivan who was so kind and helpful! I gave him specifics about my meals and he got them on point. I asked for a few other thingsand Ivan made sure my order was perfect. He went above and beyond Read more
Food was alright, be prepared to wait if your ordering anything than the whole chicken. Ordered a torta that comes with fries... they forgot to cook it when I finished my food went to see if I can get my order of fries they said they still haven't cookedthem. Didn't really cared since I can tell there understaffed so it didn't bother me. Read more
We just had the best customer service. Ivan is very friendly and was patient as we tried to figure out what we wanted to order.... We'll definitely be returning and recommending to our friends because of him! Great job Ivan! Read more
Pollo regio In general is really great very delicious. The location on Cooper needs some help but did a review and they answered... and said they will fix the problem thats why I didn't give it a 1 star. The fort worth location is so so good. Great chickenreally hope it's not because of the lack of help the Cooper location was how it was. Read more
Love this palace the Serves us do fast like i love this palace for sure will come back thank you for the cashers Bryan and... Alejandra Read more