Reviews for Chicken Express in Fort Worth, TX
11-5-22-I only give this 4 starts bc I had an issue with the online ordering process. I thought I was ordering delivery and it... even asked me to include a tip, so I did. Only to get a text saying my order would be ready for pick up in 15 minutes. So Icalled and spoke with a very nice lady named Michelle only to inform me they were only set up for pickup thru third party andwere in the process of getting their own delivery set up. She offered to refund my money which I would have to wait a few daysfor a manager to do. So I decided to go pick up my order. She remade my order so it would me hot. When I ran out of the storeforgetting my drink, she came after me and brought it to me. This girl is going above and beyond for her customers and I wishher well in her future career. Thank you Michelle for making an unpleasant internet experience a great in person experience! Read more
I hope corporate really reads this. The team, manager and employee are so impressive, kind and caring . Our family has had a... horrible year. Small jesters really help us stay positive. Thank you guy's and gals y'all are amazing Read more
I don?t understand how you don?t have an option to get sauce instead of the traditional gravy. As much money as you spend... there, you would think they would at least give you an option for flavor sauce instead of the gravy. I understand whyChik-Fil-A is so successful as they give you all the sauce you want. Raising Canes at least lets you substitute. The level ofservice at this location has gone down. I will gladly travel 4 miles further to get better customer service and some optionalsauce. I know they can afford to give sauce away without charging. Read more
Chicken Express has lost their minds! $15 for a 4 piece ($21.75 for a 7 piece) and they?re slightly bigger than a nugget! The... coleslaw has been bad each time and the tea is watered down. We used to love it here, but we can go to a steakhouse with thoseprices?won?t be going back, do not recommend. Read more
First time having Chicken E and let me tell you what! Blows everything Chicken joint around out of the water! Chicken hit with... all different flavors. Biscuit nice, buttery and moist. Sweet tea on point! Sweet tea was so good we got a gallon to go! Read more
We were here on on Tuesday, today is Saturday, and this spit bottle was in the same place by the door. We also came at 8:43pm... today and the doors were all locked and no signs. Perhaps the lobby was closed but the drive thru was open till 10? Don't know,no sign. I have 3 stars because the employees were nice on Tuesday and well, service does make a difference. Please pick uptrash on your establishments doorstep, and please post a sign of your lobby is not going to be open. I would understand ifyou're short staffed, etc. Thank you Read more
I do understand that we went late in the day, but the chicken tasted as if it were frozen right before they tossed it in the... fryer. I?m not familiar with how they cook their food, i thought it?d at least be sorta fresh for a fast food place. Young womanrunning the DT was a little curt with my husband and I while we were trying to order, as they were out of chicken. They alsoforgot parts of our order, but as we didn?t notice until we were home, there was nothing to be done. Poor food quality, poorcustomer service. Read more
I have eaten at Chicken Express most of my life and now my kiddos. I was told by the employees there was a change in ownership... recently and Lord is he money hungry! $16 for a chicken strip meal!! THEN, if you?d like some ranch to dip your gold platedtenders in, it?s another 75 cents for each Ranch Dressing!! I have not seen these prices at the other locations or a charge forRanch dressing. I would drive a few more miles to the location off Beach Street, if at all possible. Read more