Reviews for Arby's in Fort Worth, TX
The chick working at the window this evening I was there around 8:30. If she?s going through something at home or having... personal issues I understand if not my absolutely horrible customer service didn?t even fill my drink up all the way forgot togive me the sauces that she asked if I wanted a soon as she handed them to me she just shut the window. Again if she?s nothaving a personal issue then she hates her job. Also the menu prices are not correct the combo I ordered said $10 and somethingcents I was charged $12 so they need to get that fixed and ours on Google are incorrect. It says they close at eight and theywere still open. Read more
They kept our getting order wrong but The Diablo Dare Diablo loaded and our dessert of Strawberries cream fried pie was... Delicious!???????????? Read more
Horrible service in the drive thru lastnight. Girl kept cutting me off when ordering giving me the total when I was trying to... order others food. Ordered 2 beef & cheddar classics & 1 medium beef & cheddar. Got home all 3 were classic. Worst part is whenI opened 1 of the sandwiches a fly flew out. ???? not very much roast beef at all. Dog enjoyed it though!!! Read more
11:13 am 10/14/22: I went to this store to pick up an Uber eats order and that?s where it all went down hill! HORRIBLE CUSTOMER... SERVICE!! They did not say anything to me or notice I was there! 5 mins or more passed by and the manager (I guess she was) withthe short hair came over with an attitude and finally asked me have I been helped. I told her no and I was picking up an UberEats order. She grabbed the bag and tossed it at me and walked away!! She should BE FIRED AND REPLACED BY SOMEONE WITH A BETTERATTITUDE AND BETTER FIT TO BE A MANGER BECAUSE SHE IS NOT THE RIGHT FIT FOR THE JOB!! I WILL NEVER COME HERE AGAIN!! Read more
Bring back customer service. When a guest is speaking to you acknowledge them, especially if they are missing stuff after... pulling over to the side to wait. I used to like this place, but over and over the fries aren't done right. Left raw. Cooking inold grease which is leaving behind black stuff on fries. Service at the window is awful. Read more
We ordered 2 beef and cheddar and the Reuben. When we got home it was 2 classic with beef and bun only. Drove back (over 15... miles, as my husband picked this up in his way he from work) and they redid the whole order correctly (including the Reuben) letus keep the classics for his lunch the next day, and gave us a drink for our troubles. We will definitely be back, if anythingbecause of the customer service alone! Read more
Ordered a Beef N Cheddar combo and a mac n cheese. Sandwich was nasty looking and barely had a bun as you can see. Mac n cheese... was atrocious. Will probably never go back. More than likely the same reason why I rarely eat at Arby's. Bring back the BigMontana! Read more
So the husband went tonight while I start the prep for thanksgiving, ordered mozzarella sticks, Arby?s sandwich curly fries. ... Get home, no marinara, no Arby?s sauce no horsey sauce not even ketchup for the Very cold curly fries. An Arby?s beef sandwichis very very dry without sauce. That dear Arby?s owners will be the very last time I visit this location. 3 strikes is an OUT. Read more