Reviews for Great American Cookies in Fort Myers, FL

Still hoping for them to begin accepting contactless payments someday... I pass by every time I go to the mall to see if they... have it. Every time I see that they are still a swipe only business I continue walking past. I do see that there are severalhandwritten signs that you don't accept modern payments, though. Why? You know this is an issue yet you maintain your currentoutdated system. Read more

I order a cookie cake from them once a year for my wife's birthday and they screw it up each time. If it's ready for pickup at... 1:00pm, you'll have to sit and wait until 2:00pm. Every. Year. Read more

When I go the the Mall, THIS is where I always go. The Double Doozey is amazing aswell as their drinks.

If I could give a zero I would. ORDER AT YOUR OWN RISK. I ordered my son?s 11th birthday cookie on 3/1/22. It was set for pickup... on 3/8/22 at 11:15am. When I showed up today 3/8/22 at 11:15am, nobody was there (see pic). I called the number listed, noanswer and no voicemail. Then I looked for a sign (thinking maybe the clerk took a quick break), no sign. I then walked to Booksa Million and asked if they knew what was going on, they?d didn?t and directed me to security. I asked the security guard and heproceeded to call the mall manager. The mall manager got in contact with Great American Cookies and said ?they?ll be there by1:15pm.? What? I received a call from a hard to understand man at 1:20pm saying the cookie cake was ready. No apology orexplanation just it?s ready, very rude. DO NOT RECOMMEND. Read more

I called to try to place an order, and they didn't answer my question and hung up the call. I just wanted to place an order for... a gift. customer service was terrible Read more

Standing in line got ignored by the man working the counter , he then helped two people that walked up after my daughter and I... and didn?t even apologize for ignoring us and continued to help the other people. Usually buy cookies when I am at the mall butI will not be buying them anymore. It?s too bad because the family has enjoyed them. Read more

Horrible experience. Ordered a cake a week in advance, requested a cookie cake with a Xbox controller and was told no problem,... employee on the phone actually sounded excited about it. Called the day of pick up to make sure all was good and was told by theemployee they had been trying to call me at a phone number that wasn?t even close to mine. She told me she had no idea how todecorate what I had requested and that she would call a manager and call me back. No response after an hour so I called back andwas told the girl I had spoken to was ?on break? and she would call me back. Never called back. I even suggested that they justwrite a message on the cake and eliminate the controller. Called Publix bakery and they accommodated me and were extremelyhelpful. Will NEVER order from Great American Cookie again! Almost ruined my child?s birthday! Read more

3:45 on a BUSY mall afternoon... How do you have NO cookies available. Very poor management. Its a WEEKEND. Manager and workers... should have made SURE cookies were ready and people wouldnt have to wait 15-20 minutes... that is very inconvenient when youare done shopping and you are ready to leave the mall Read more