Reviews for Cold Stone Creamery in Fort Myers, FL

The ice cream is delicious. The people so kind.

Awesome ice cream- this Cold Stone Creamy has a huge play ground out front!

Not the place to go! One person working lots of people in line. Plus it is a walk from anywhere you park. We left drove over to... Kilwins parked right in front of the place, walked in got a great treat of ice cream and sat inside. (No seats avaliable insideCold Stone) Read more

Management really needs to address proper hand hygiene. I was there last night 5/27 and saw the girls working without gloves or... any hand hygiene. The older girl literally cashed someone out at the register, then cleaned the counters on the back side, wentto the back area where customers can?t see past for less than 15 seconds and then proceeded to take my order. Well guess who wasup at 1am with food poisoning; ME! I thought I?d be ok since she never really touched my food but then again when they areadding the mix ins who knows if the surfaces were already dirty. Read more

Great place. Very clean. They have so many ice cream flavors. Who don?t like ice cream they have sherbets or sorbets. You can... mix and match mix ins. They offer milkshakes also you can have whatever ice cream you would like. The mixins usually cost alittle extra. I would recommend this place. Highly recommend. The staff is so nice. Read more

Don?t get cold stone very often but I have never had an experience like this. The woman behind the counter took my order, a like... it ice cream with m and ms, and proceeded to put the topping in the cup and then scoop the ice cream on top. I know that the icecream is typically scooped up and mixed on the stone top before it is put in the cup. I questioned if she mixed it and she saidyes I just couldn?t see the topping even though I very clearly saw her put them at the bottom of the cup. She then startedmixing the topping into the ice cream in the cup with my spoon and told me she wished the m and ms were smaller because thatwould make it easier for her to mix them in. I said but you didn?t mix them in. She then dumped the ice cream out and addedanother scoop of m and ms making it out like I didn?t think there were enough m and ms. She also whispered and laughed with hercoworker while doing so. When she brought it to the register so I could pay I compared sizing to my sister who had also gotten alike it and it was very obvious that I was given significantly less ice cream than what I had ordered. The ice cream didn?t evensurpass the rim of the cup. The girl at the register heard our comments about the difference in size and did not comment or sayanything. Very frustrating that I would even have to say something about mixing the ice cream when that?s the whole experienceof cold stone. Furthermore the customer service was very poor and the felt very disrespected to be laughed at for sayingsomething. Read more

I?ve always ordered pickup or delivery. Every time my ice cream arrives it is amazing. Every single flavor has been phenomenal.... When I do pick-up, I am always impressed with how quick and nice the service is here. Not a Cold Stone problem, per-say, howeverit is noteworthy that delivery is tough in Florida. Not gunna lie, the ice cream is always quite soft. It?s not a huge problem.The ice cream can be frozen again easily. I have tried almost every flavor over the past year or so. Literally haven?t had one Idon?t like. So order with confidence and enjoy. Read more

I absolutely loved the customer service here! Greeted us with a smile on our face and did such a great job making these! I got... the strawberry batter batter. There was plenty of different choices and the ice cream was so big! Definitely filing lol! Read more