Reviews for Dunkin' in Fort Lauderdale, FL
My regular OG ladies in the AM be working their tails off to get the drive-thru rolling. But somedays they close inside I guess... because of staffing and that makes the line even worse. If my OG girls are not making my coffee, it?s made terribly and nothingis more irritating to start the day off that way. Read more
I normally do not write bad reviews. Service here is very slow. There are enough employees but they were talking to each other... and arguing. There did not seem to be any manager or organization to what they were doing. Ice tea was very good but would notcome to this location again Read more
New staff is amazing! I literally changed my 1 star review to 5 stars after my recent visits. Service is on point and food... quality now matches the rest of the franchisees standards. This dunkin use to be so bad I would drive across town to the nextone anytime i wanted coffee Read more
Honestly just close this location lol. The staff is so rude, apathetic and completely useless. I recently moved to the area and... gave it the ol three times a charm, every single time it was painful. Always out of basic items which honestly I don?t careabout as much as how ratchet the employees are. Playing music from their phone, eating and drinking at the counter as I ordered,it was pretty shocking. I truly think they ENJOY telling you they?re out of things just to irritate you. The last time I walkedin I was literally greeted by an employee rattling off a list of what they were out of. They treat you like you?re botheringtheir party time - they do not actually do any work. I?ve been a retail manager for over 15 years and I would have fired everysingle one of those employees long ago. They are honestly a company liability. I know it?s probably not a great paying job and Iam not expecting 5 star service by any means but when they?re often out of 80% of your menu items and then they treat you likean annoyance there is a major problem. Like I said, just shut it down at this point, too far gone. Surly there is a districtmanager that needs to be held accountable also. Crazy lol. Read more
This location single-handedly caused me to forever hate dunkin. (901 w. state rd. 84, Ft. Lauderdale, Fl. 33312.) Now, the... billion dollar corporation I work for will no longer order from any dunkin going forward. they've never gotten one company ordercorrect where we don't have to return for a correction or refund. now today i put a mobile order in and it states pick it upwithin 5mins for the cold foam to still be enjoyed. we were there in 2mins because they are just up the street from us. not onlydid they have to make the order in front of us which is never an issue, but at least ensure it's correct but, my drinks werethrown together with no care and unfinished, no brown sugar cream/foam topping at all on either. They completely left out someof the food portion of the order(hummus toast w/roasted tomatoes),the hash browns were overcooked/burnt and half of my"everything bagel bites" were bare with no "everything" seasoning on them. the lady next to me was made to wait over 30mins fora simple & single hot coco order. This was unbelievable and this location is notoriously this way. Their parking lot/drivethrough area is completely inconvenient with no space to back out and be in the drive through line at the same time because theyoverlap one another and you're trapped like a rat. I've called this location phone number all day non-stop and I get nothing butthe recording that states "thank you for calling dunkin donuts we're currently busy helping guests or on another line, pleasetry again later, Thank you", then it promptly hangs up on me. See you never know who people know and network with. i personallyknow the company and, persons and people over dunkin donuts mainly the Florida division also the group over all of theremodeling of the dunkin donuts in all of Florida. I am in a good mind to contact them because I'm sure they can't be aware ofthis locations practices and unacceptable services. Read more
This location can be very hit and miss, but whatever they're doing lately, is absolute perfection from a-z. Entire lines are... taken care of in seconds, hardly a wait. Wonderful service. The coffee actually tastes good unlike it used to in the past.Specifically the girl at the window with the colored eyes and the girl inside with the blue dreds, they were both so wonderfuland helpful, everyone there deserves a raise right now, I've never seen it run better. Read more
Bad customer service , ignoring customers at the front door with no acknowledgement whatsoever. It's 6 am and the lobby doors... are locked. They looked at the drive thru but I drive a truck that's higher than the posted limit. I won't be coming back herethat's for sure Read more
Visiting from Georgia I could always count on Dunkin for presentable boxes of assorted doughnuts, they always make sure there is... a good selection that look enticing when opening. At this particular location I was perplexed when the woman handed me a bag ofall plain looking doughnuts that looked like dried bagels. I was embarassed to bring them home to my family. It literally lookedlike a bag of dried bagels. State rd 84 and 9th Ave fort lauderdale. There was no line, it wasn't busy but this woman seemedlike she was rushing us out and forgot our coffee. Overall it just wasn't a nice experience. Please orient your staff orretraining. Read more