Reviews for Dunkin' in Fort Hood, TX
Over all they doing a great job from my understanding they are under new management , and have only 5 people to that facility.... They are hard working ladies who try there best to provide great service. They have only 3 -2 people from 06 till maybe 7 thenthey get the 3rd idk then they have 1 person to each station all I see is that they are giving there all and working with what they have. The only bad side is they don't do the dunkin rewards and no ice cream. And hrs of operation have changed to 06-1400 Mon_Fri Read more
A pretty good Dunkin' Donuts overall. The restrooms nearby are clean and it has a large seating area with large windows to let... in natural sunshine. It's inside a mini-store with also houses Jimmy John's, a small trading card shop, and a military clothingstore so if you need a drink, snacks or something else it's also convenient to stop by. They have fast service except during theweekdays since its always packed in the morning since its on a military base. The employees are hit and miss with some not beingvery pleasant and some being great. They close the kitchen at 1 PM so all you can get is drinks after that. Another thing to addis that they don't have everything on their menu. However the food is made well and they usually have fresh donuts every day.Besides that it's important to note they don't take Dunkin' Donuts awards. Overall it's still a great Dunkin' Donuts with someminor problems but I highly suggest you go to the one over by Clear Creek Rd as it also has a Baskin Robbins and has longerhours. Read more
Why put a flase closing time. If youre not open dont lie about it. Tbh i dont think they care because ft hood doesnt do anything... about bad business. Read more
This Dunkin has gone down hill. Seriously the worst customer service today. I ordered a cold brew coffee with a cold foam,... Carmel flavor oat milk, and sugar. A lemonade, hash browns, and a breakfast sandwich. Not only did I have to repeat my coffeeorder 3 times but I stated that the person taking my order was rude about it. The lady at the window who took my payment didapologize and asked me to move forward. After about 7 cars getting their orders someone finally came and asked what I waswaiting... Seriously my order..which they messed up. After 15 mins in the drive-thur. I will not be going back to this location. Read more
Bad experience. Couldn?t use my t-mobile coupon. Didn?t receive a receipt. Didn?t receive napkins or donut paper holders. Gave... cup with caramel sauce on it. The straw didn?t even fit the size cup I had. The sugar is never mixed within the drink either.Highly dissatisfied with the service and workers at this location. Read more
Many times the large coffee is smaller than large I get from off post and when I order a bavarian cream doughnut I get vanilla... cream like in the picture. Service is great with the phone order being made as requested. They accept military starcard which isvery helpful to soldiers. Read more
Food is alright. The hash browns taste like they're freezer burned, the iced coffee is not sweetened with simple syrup they use... sugar packets that don't dissolve into the drink (not the end of the world just an fyi) the staff is terrible most of the timeduring non busy hours they sit in the back and talk and don't see customers waiting in line. Expect to sit in the drive through35-45 minutes from 7:30am -9:30 am on weekdays they are always PACKED. Not expensive and they do sell the big boxes of coffee!They got rid of the double chocolate donut so if they could bring that back I would appreciate it! Read more
They don?t listen. I asked for no cheese , they even repeated my order when I picked up. But when I opened my food they added... double cheese. It?s like that EVERYTIME I go to this location. Staff is extremely rude as well. I will be getting in contactwith the manager. Read more