Reviews for Subway in Fort Collins, CO
Poor service no accountability order on line for delivery. The charge went thru but the order did not show in my account. Called... the store and was told they did not receive my order. The store employee said there was nothing he could unless he sees theorder. Then door dash delivers an order for a different customer. Do not order here from reviews this not the first time. So Iam out $22.47 for nothing. Read more
Peps was very rude! I had two children who needed sandwiches. They don't always know what they want. She was impatient, trying... to orient someone new.m, and ripped the meat off of the sandwich he was trying to make. Will not come here and watch this kindof treatment of others again!! Read more
I had a coupon a the guy grabbed it out of my hand and scanned it for me also he hurry and moved the tip jar behind him when he... came up I'm assuming he thought I was stealing the tips Read more
Zach makes a good sandwich, made to order. Never have had a problem when I ordered in the store. Ingredients is mostly fresh. I... did get a sandwich with a bit of wilted, brown lettuce on it last time. I will continue to be a customer at this location. Read more
Hard to see along south side of Harmony due to setback & bushes; Access from behind. My sandwich was fresh, great service.
The customer service that Zach had with me was very unprofessional, rude and in wiling to refund or remake was messed up by them... in the first place. I spent over $30 at this store and had it delivered by postmates. My order had to be taking back because itwas not all there and my sandwiches were at that point wet and soggy. I called the store and nicely explained what was going onand asked upon her arrival I could get fresh sandwiches and the rest of my order. Zach told me no. Told me that he was not gonnaremake $30 of food without an additional payment even though this was no fault of my own nor would he refund me. I got upset andasked to speak with a manager because this was not ok and horrible customer service. He said no there is no manager until Mondayand would only give me a name of peppa no last name no contact info then proceed to call me names and hang up on me. With noresolution. I have worked and owner operated many stores for 17 years. starting my customer services career at 14 withChick-fil-A and they hold standards high and I will never shop at this subway again. I also would like a resolution to myproblem because I shouldn?t have to pay for food that I can?t eat due to the carelessness of a poorly trained employee not tomention that when the postmates arrived back to my house they were told by zach that he could not fix my order or even completemy order due to not having what I ordered and wasn?t going to get a refund. So I?m sitting her $30 out the window soggysandwiches (so soggy the wrapper is whipping), no napkins and half my order, with NO RESOLUTION. Read more
I ordered a sandwich online to pick up on my break and when I arrived, the girl there said she had no online orders and that it... must be at another location. I asked her the address and she said E Harmony, so I said, "2185?" (per my payment confirmation)and she said no. Which was untrue, but I think she just didn't know the address to her own place of work. She then made me waitwhile she made subs for the people in line, despite me placing me order almost an hour ago, just to continue to argue with me infront of other customers when she was done with them. I showed her that the payment pulled from my chase app, that the addresswas correct, that it was definitely for that date and time, and she said "well, I don't know what to do, because my computerdidn't get it." I told her I wasn't going to pay for 2 sandwiches and only get 1 because of her computer, and she said "I mean,I can make it, but we didn't get it." I even said maybe it was already made, since I was a bit late picking it up, and she toldme "no, and I would know, because I've been the only person here." Turns out, IT WAS ALREADY MADE, and all this arguing was fornothing. Good customer service would have been immediately making the sandwich when I showed her my confirmation, or at leastgiving me a drink or cookie after all that arguing in front of other people. I used to work at a Subway and we would never dosomething like that. I was late coming back from break. Read more
My wife and I went in for a quick dinner sandwich, and everything was very satisfactory, done professionally and clean and... quick.. Read more