Reviews for Baskin-Robbins in Fort Collins, CO
a small scoop of ice cream for $5 and didn't have Oreo like it said on a menu. DQ instead.
Stated they couldn't take coupon from app or email. Plus they had like 10 flavors. Why they call this baskin robin's I'll never... know. Read more
Drover over 20 minutes tonight to come get ice cream. Arrived over 40 minutes before closing and was informed by staff member... that they had already put away all the ice cream for the night. Not sure why they would be closing over 40 minutes before thelisted time and refuse to serve. Disappointed and won?t be returning! Read more
I went to get ice cream and the girl at the window was extremely rude to us and told us they were out of everything I will never... go to Baskin Robbins Read more
It?s great to see the employees in such a wonderful mood and having fun at work. They did a great job and made a special... accommodation for an order we placed for the wrong day, they made it for us anyway. Keep having fun and spreading positivecheer! Read more
I pulled up to the Drive through, and the lady immediately informed me that they are out of donuts for the whole day because... it?s a Dunkin/Baskin mix. I said no problem I was there for the ice cream anyway. She said sounds good. I asked for a 3 scoophot fudge Sunday. She told me they didn?t have any hot fudge ready. I said no problem just throw some Oreos on there. And shesays well we don?t have any of the ice cream toppings. I?m not trying to be a Karen but it?s literally a donut/ice cream shopmix and they didn?t have ANY donuts or ice cream toppings. How is that even good business? If somebody could answer thatquestion I would be grateful. Read more
Under staffed, under trained, and under paid. Out of three cars they messed up all our orders, double charged one order and were... incredibly slow. I don't think staff is to blame. Available flavors weren't listed on the menu and management never addressedthis. They're spread too thin. We're never going back to Baskin Robbins again. Oct 3, 2021 7pm Read more
Ordered and paid for a cake online from this location for my daughter's birthday. I received an order confirmation email as well... as an email reminding me to pick up my order the next day. Arrived at the store to pick up my order and they're closed. Signs onthe door say "Closed-Sorry for the inconvenience." Left a message on the voicemail, no return call. Called corporate and theyoffered me a gift card for the amount I paid for something I NEVER received. Said they can't refund my original form of payment(credit card) and offered a gift card. Very disappointing and such horrible customer service. Read more