Reviews for The Coffee Bean & Tea Leaf in Fontana, CA
I don't like leaving negative reviews but of the 3-5 times I've been here the experience hasn't been great. For starters the way... they set up the drive-thru blocks all parking in front of the store creating a total nuisance. The wait is always long whethergoing inside or drive-thru and I can't tell if the service is slow or they're just always busy, its probably both. Also, theywere out of stock on the tea I wanted which is such a letdown, I don't know if that's not staying on top of inventory orcoincidentally the times I went it was not available. When I did go inside it's not very roomy and messy. They get my drinkright but there's just something about the customer service and speed of service that seems a bit off here so I don't plan onreturning and go to another location where I've had better experiences. Read more
it used to be a great place but every week it seems that there are new people here. The workers are very nice, but too busy. ... They need to be trained and paid better. Changing workers every week isn?t ideal for a coffee shop, as taste differs and so dowait times. Last time I waited 30 minutes for a mocha. It was much better last year, but I recommend hiring people who willstay longer. For that, training and pay come into play. Read more
Great Teas and coffees here! Way better than Starbucks imo. I'd rather go here than Starbucks anytime. They have a rewards... program, special discounts, offers, holiday themes, great service and shorter lines! I'll always be back here. Thank you all somuch! Read more
I have never had a bad experience here, Every batista there are great and friendly people. Jacqueline Cruz the manager there... has managed several CB&T since we have gone 2009. She has had great employees in both shops. My wife and I have to say shetrains her employees well. Jacqueline is also out front serving customers and her interaction with everyone would not be evidentof a manager. Love it, love this place, love the barista's, love the great treatment and atmosphere every time I visit orconduct my business inside. Read more
Always fabulous. Drinks are amazing, prices are relatively good! And customer service is great. PS: go johnny depp tip jar! ????
Many people may not know it, but there is a big difference between Coffee Bean and its competitors. Particularly the way they... make their Iced Blended Mocha. The type of ice they use makes for a smoother creamier drink. I really enjoy when I am able tostop by and get drink. Also this location was fast and friendly. Read more
Coffee bean is the best! Their flavors and overall products are so much better than Starbucks! They have more of a unique menu.... The service is always fast and the staff is always friendly! They?re in a great location as well. Love this coffee bean! Soexcited to have a cookie butter latte! Read more
Counting the days til dutch bros opens. These people have a horrible vibe. You feel it when you walk in the door. The coffee is... a reflection of their poor attitude. Read more