Reviews for A&W Restaurant in Folsom, CA
This is one of those times I wish I could give zero stars!! Went through the drive thru & had the worst customer service. No... manners. No customer curtesy, no enthusiasm. Then I handed her my card & it took her 2 minutes to give me my card back. I wasnotified immediately after I gave it to her that my card was charged, but still it took so long for me to get it back. Hadn?tused that card in over & week & miraculously, my card information has been stolen. I called the store & it was the store managerrunning the drive thru window during that time. Extremely unprofessional, & scary that it was a manager. Read more
This location is also a KFC. We ordered a 12 piece to go. We paid extra to have 5 breast and 7 thighs. When we got our order I... decided to have a piece before leaving. It's a good thing I did because not only were we short a breast but instead of thighs wegot six legs. When the gentleman called our order out he called it out right which means they knew that not only were theyshorting us chicken but knew they were giving us the wrong pieces. It took two more trips up to the counter to get the orderright and then a third trip to the counter to get our receipt. They had to call the manager out print up the receipt becausethe cashier didn't know how to do it . We received no apologies for the inconvenience from either employees or manager. So ifyou go here for a takeout order make sure to check it before leaving the restaurant. Read more
Good food. A lot of options. The kids are tough to feed but with all the options they found something. In a parking lot I visit... often so i will likely be back. I have only eaten at a&w a number of times but it has always been enjoyable. Read more
Horrible service. Had everything put away at 8:30 even though they are open until 10:00. Had no chilli left so I received chilli... cheese fries with one bite of chilli globbed in the corner. Also the polar swirl was melting and just the whole experience wasbad. Not worth the long wait. Read more
Did not receive what we ordered. Basically, everything we ordered was underwhelming with the exception of the onion rings. ... They were real onions (not chopped up), nice and crispy, and flavorful. Read more
Clean location. When we got our order it was wrong. When I took it back to show that I was given to wrong chicken, he told me to... keep what I had and gave me the right pieces. We later found out that I wasn't given my cookies. Oh well. But other than that,the meal was hot and had a great time. If I'm in the area and want chicken we will stop but the next time I will get my cookies. Read more
Go Ice cream was good. Didn't order lunch because floor was very dirty and chicken roasters and/or warmers were absolutely... filthy. Service was good after waiting for them to stop talking to each other. Obviously the customer doesn't come first. Read more
Love the $10 meal deal 2 bacon cheese burgers 2 fries and 2 root beers. Awesome food!