Reviews for Ruby Tuesday in Florence, SC
My mom and myself are traveling and this was very close to the hotel we are staying. When we arrived the hostess promptly seated... us, but we waited about 30 minutes and still no wait person had come to acknowledge us, the very least, nor offer drinks, anappetizer, nothing. No one had come to attend to us in any way shape or form. They casually walked past us as though we were notthere. Frustrated, tired, hungry and thirsty, I went to the bar to get a drink while we waited endlessly. The young ladybartender told me she wasn?t making me a drink I?d have to wait for a server. Guess she doesn?t rely on tips, because theattitude and tone she displayed certainly won?t earn her any. After her rude remark, we got up to leave and the manager, Eric,stopped us at the door. He convinced us to stay, which wasn?t difficult after a long day of traveling. I had my heart set on agood steak and we certainly did not feel like going anywhere else. Based on the assumption this would be like my local RubyTuesday in NC and it?s outstanding food and service, we stayed. My bad. Eric personally took care of us. I ordered a ribeye,cooked medium rare, salad and baked potato. Mom had wings and a salad. We really enjoyed the salads. Fresh and just right. Momloved the wings, but my steak was raw, so went uneaten, but I filled up on the salad and a baked potato and had no more energyto argue though when Eric asked I pointed out the steak and that it was raw. The best part of the night was the fact that the manager actually stepped up where every other employee failed him. Even though the steak was not eatable, everything else wasokay. How sad to see a restaurant filled with employees and it?s manager the only one waiting tables. No one else appeared to beinterested in getting anything done. I truly appreciated Eric?s getting us fed, but as a small business owner what thisrestaurant is clearly missing is good management. Quality service and customer patronage trickles down from go Read more
Order food for a family of 4, my son food was cold sent it back to the kitchen and they put so much Olive oil inside the pasta... then microwave the food. Everyone enjoy their food but my son didn?t like his so, I had to get him food somewhere else due tohim getting a headache from his food. I was looking forward to eat here but was extremely disappointed in this and made me sad. Read more
Nasty!!! Dirty restaurant. My long Island iced tea had something floating in it. Service was horrible. He was cursing right next... to me about a table making a mess. Sanitizer bucket next to water pitcher on table next to me. HORRIBLE!!! Food not fresh! !Waited at front door for 5 min !as a bartender saw us, and 2 servers. Not even a welcome Read more
This restaurant is very tired, building and sign need a refresh. Parking lot is poorly marked and littered with cigarette butts.... All this is a clue and if I hadn't been meeting others I would have left. All those clues are what you can expect inside. Theyshould have taken advantage of last years slow down to refresh. Our crew of 8 was too much ribs were cold, slaw was warm? Andthe rice just wierd. Steer clear... Read more
Food was good they were short staff but the service was good. Job well done ????
Where do I start! This experience was NOT it! We waited for 30-35 mins before they even spoke to us, then to be seated with... unnecessary attitude. We sat down ordered took us 20 mins to get drinks, then the salad tasted like it had soap in it, my frieswhere ice cold, the internal temperature of my chicken sandwich was unacceptable and returned. The order was not delivered orserved accurately. The nachos did not meet temperature standard not once but twice. Please look at the loaded tater tots. Theservice was below standard no concept of team spirit or help. They watched and giggled as this young lady struggled with 3tables and keeping up with her tasks. I am baffled and appalled. No coconut rum, no mushrooms, there were a lot of nos and not agreat deal of yeses. I have patronized this location in the past and today was a HUGE disappointment for a $100 tab Read more
Worst dinner ever. Ordered through Uber Eats which was excellent - order arrived early. Cold food no bacon and little cheese... on top - missing side salad (said they were out but didn?t offer substitution) and the whole thing was a mess - see photo. Hadjust traveled a long distance and just wanted a nice dinner. Have had this dish many times - NOTHING like this. Would you behappy with this $30 meal!? If I could give them 0 stars I would. Although store was still opened no one would answer phone. Read more
Food was great...sweet tea was fantastic (after being in a state that doesn't do sweet tea)