Reviews for McDonald's in Florence, AZ
I just want to make management at this location that Anthem community has posted and made the residents of this community the... multiple times we are being charged for items not received. I was hoping that it was isolated cases but this is not the case. In1 order today the following occurred: -1= 9 chicken nuggets out of 10 -1= slice of cheese on a Big mack bundle -1= slice ofcheese, order 2 cheese burgers Read more
I would like to say the lady taking my order sounded like she hated her job. I ordered two meals and a happy meal. Not much to... the order. I was asked to pull to the front and park when they weren?t even busy. I was brought my food and they didn?t bringthe happy meal. The kid didn?t even know if it was my food or the car next to me. He told me to look through the bag. I?m sorrybut i wouldn?t want someone else touching my food. I don?t know where their hands have been. We get home and the order is oursbut they forgot the simple add ons that I put on a burger. This location is slowly going down hill. Seems like you can?t evenget an order of frys without being asked to park in the front and wait. Read more
They were out of the flea market happy meals. Service was still friendly and fast. Facilities are clean, play place has been... redone and the kids loved the led dining table. Read more
Ordered two quarter pounder sandwiches without cheese, a large fry and a coke on the app. Arrived for curbside pickup. No fries.... Made me go inside and wait in line and had to argue with them to get them. Got home to find one of the burgers had cheese andthe other had NO burger. See the picture below. Horrible experience. Read more
Usually don?t need to leave a bad review. This time I had a bug on the lid of my cup ????. To top it off I was told and they... reconfirmed that my breakfast sandwich had no cheese. Got home and it was wrong? for the 3rd time this month? Read more
Very disappointed I ordered two apple pies and after tasting them I couldn?t believe how old and chewy they were. I tried... looking for the expiration date and I was surprised to see it had been removed. Apple pies always have a sticker of freshness.Too far away to return, you guys need to throw away your food if it?s no longer fresh. Read more
Make the drive to go to a different location. Somehow, this location will ALWAYS mess up the orders even when rung up correctly,... and the customer service is nonexistent. Went through today and ordered 1 large fry, the first window took payment and when wegot to the second window, some older lady just handed us our bag, didn't say 2 words to us, didn't confirm our order or ask ifwe want sauce. We asked for 2 sauces and she didn't say anything and just walked away, came back with sauces in hand and showedit to another coworker and practically threw the sauces in our hands, rolled her eyes, walked away and yelled to her coworker"they always ask for sauce" in an upset tone. It baffles me that people work in customer service by CHOICE and complain or berude when they have to do their job. Read more
UPDATE 11/17/22 Went back against my better judgment through the drive through. Ordered a big breakfast with hot cakes? no SYRUP... the incompetence continues. Corporate should be all over this franchise owner 3.6 Google review!!! Worst McDonald?s. They neverget an order right. Ordered two cheeseburgers without onions and 4.09 fries got home and both burgers had onions on them. Thishas happened multiple times? not going back. Read more