Reviews for Einstein Bros. Bagels in Fitchburg, WI
I love Einstein Bagels. I do not love this location. They are not open the hours their website is listing. Knowing they have... limited hours, we went early on a Saturday morning. Come to find out, they are not open on weekends even though their websitesaid they were open till 1pm. Super disappointing. Read more
quick, hassle free, and great customer service. The food was also great and would recommend this location to anyone!
I have heard bad things of this location about not being open during posted hours so I?ve avoided it. Finally gave in &... thankfully they were open, but not only can I not order in the app, I can?t go in, so it?s drive thru only. Fine. I jut wantedmy bagels & iced coffee, but was getting charged for a cold brew, I politely emphasized an iced coffee not cold brew, (thedifference is price & caffeine amount). I was told by 2 workers that the cold brew is their iced coffee, but it?s not since it?slocated in 2 different places on the menu. I changed my order to hot coffee instead & as I handed my card over to pay, theManager asked if I wanted to cancel my order altogether. No, I?m paying, seems silly to ask that when I?m handing over payment.Then she gave me my 2 bagels with smear not in a bag, until I asked her for one. I?m relieved they were open, but even the mostbasic order turned into something complicated, it?s no wonder they have long lines, I?ll drive the extra 10 min out of my way tothe other location. It?s worth it for getting treated like a customer & knowing I can rely on them to do their job. Read more
4 times in a row I have come to this location and they were closed during their posted business hours, twice because they... changed hours before updating anywhere, once with a piece of paper on the drive-thru speaker stating their oven was down, andonce with a piece of paper that said they can't get anyone to work. Einstein bagels is one of my favorite places and I've eatenat them across the country, this location is the absolute worst that I've experienced. This location is apparently owned bysomeone who doesn't want to run a business, or has no idea how. Please consider pulling their franchise from them and giving itto someone else, I miss eating here. They are now open for a grand total of 30 posted hours a week, a shot in the dark on howmany hours they're actually open. Even if I could find no one to work I would still have my business open and running 80 to 100hours a week minimum, I would especially be open on the weekend where they would do most of their business, currently not openat all on the weekend. Here's hoping things get turned around sooner than later! Read more
This is the second time I have driven out of my way to this location and they have closed early. If their hours have changed,... update them on Google! Feeling very frustrated, and don?t want to leave a poor review, but it?s not that hard to stay up to datefor your customers. Also? why would they close before lunch? It?s a bagel shop! Read more
This is the absolute slowest drive through I have ever experienced - people were actually getting out of their cars to see what... was going on. Staff (minus one nice middle aged guy) are rude & clearly do not care at all. Read more
Ordered 2 sandwiches in the drive thru, given 1 (they forgot the expensive lox sandwich), and when we went inside the white guy... (not the woman who took the order) provided horrible customer service without any apology about the mix up. They?re consistentlyhorrible with customer service though so take the story with a grain of salt. You?re guaranteed to always get their worst. Read more
Ordered ahead on the website within posted hours to arrive to a closed store. If the bagel bros can't respect my time and money,... they won't be getting any more. Read more