Reviews for Dunkin' in Festus, MO
Great addition to Festus. Lines can be long but they move quickly. The employees are always friendly and helpful.
I gave this particular location a second chance after rude service when I asked for light ice in my coffee the first visit. I... was again disappointed and will not return. It?s called dunkin DONUTS yet they did not have a simple cream filled or any donutswith sprinkles. No list of the available donuts and no way to go into the store to see what is available, so I had to keepasking what types they had. I also ordered a coffee with creamer and sugar. It was cold by the time I got home to give it to myhusband (less than 5 minutes). The munchkins I got were subpar and the ?sugar coated? donuts barely had any sugar on them. Iwill stick to my local donut shop from now on. Read more
So far this is the ONLY Dunks who can make my frozen coffee perfect. Love the staff as I'm always greeted w a smile and most of... the time, a "good morning, Tracy ". Read more
Their donut variety is apparently pretty small and when I ordered lemon filled donuts (VERY CLEARLY AVAILABLE ON THEIR MENU),... the lady said we don't do lemon filled donuts here so I settled on "jelly filled" donuts per her suggestion. I got the jellyfilled donuts home, pulled them out of the bag and would you believe it, there was only a VERY SMALL smear of jelly outside thedonuts near the fill hole and there was NOT a speck of jelly inside the donuts. How pathetic is that? I won't be back here. Ishould have taken pictures to post. Read more
The coffee was good, can't tell you anything about the chocolate donut holes, that I paid for but didn't receive, and the glazed... donut holes were not bad, but obviously someone doesn't know how to count because I didn't receive 10 of them as I pd for, triedcalling. Lady didn't give a receipt & can't find a # anywhere to call them. NOT happy as how do you tell one kid got yours, andthe other ooooos sorry they decided you didn't need any (especially since he is special nds). NICE JOB, or NOT. Read more
I ordered 12 orders of mini everything bagels, making it clear that it would be 24 pieces. I take it to my daughter, at work.... She looks at the bag, and instantly knows it is not big enough for the order. She checks it out and finds out that it is onlyhalf of the order, but the receipt shows that I was charged for the full order. I take them back to the store, talking to themanager and voicing my complaint. She said that her worker misunderstood. I gave her back the original order and told her Ineeded 24 fresh everything bagels, as the original ones would be cold. She handed me out two bags so I felt sure that everythingwas OK. When my daughter puts them out on a plate, at work, there are 18 everything bagels and six regular bagels. By this timeI am angry. I go back to the store, again talking to the manager and voicing my complaint. She tells me that they did not have24 everything bagels and that is why she put the six regular ones in. I told her I thought it was very bad business practice tonot have informed me of that, letting me leave thinking I finally had the correct order. Read more
Very affordable, and amazing coffee and food! They were fast and it all tasted great. Better than Arnold Dunkin?. Will be coming... back soon! Read more
When they first opened, the service was great! Friendly employees who got you thru the line quickly with the CORRECT order. Now,... the new employees make the order wrong every time. It's so frustrating. Please DD, train your employees. Hire people who payattention to what they're doing. Read more