Reviews for Dairy Queen Grill & Chill in Fergus, ON
Ordered 2 shakes at the drive thru, one gentleman took our card rang it through. Waited a few minutes more, different person... tells us the debit card didn't go through. Which we found odd, but gave them a credit card instead. Husband drove away while Ichecked the online account. Yes, it went through debit fine. Went back to talk to them about double charging us, showed them thebank info. They refused to reverse it, said the manager would call us later. Oh and they got the order wrong too, twice. Poorcustomer service and we just paid over $24.00 for 2 poorly made thin shakes. Would like to hear back from corporateplease. UPDATE: Unfortunately this was not resolved. We received a call from the Fergus Ontario owner demanding informationthat we already gave them on the day. The credit card receipt, which they had, we never received a receipt, and a copy of ourbanking information, which the person on duty took a photo of already. Then he gave this ridiculous excuse that he would have towait for at least 2 days for it to post, and they can't reverse a double charge at the restaurant when it's made in error. Ihave worked in banking and retail, and that is utter nonsense. They also never showed us on the machine or by receipt, proofthat the debit card was declined. Which is common practice. The owner would not let my husband get a word in edgewise, justkept repeating the same lies, and gave no indication about refunding our money. My husband raised his voice to say no that's notcorrect, and his answer was to say, "If you're going to be like that there's nothing I can do about it" and hung up. So theycharged us twice and kept the money. Read more
Twice in a row, I ordered birthday cakes and both times they were not made up when I went to pick them up. The last time, I... waited for an employee for 15 minutes before she came out and said there was no cake. So I had to wait another 15 minutes forthe cake to be made. I had pre-paid. Poor business practice. A complementary cone would have gone a long way. Next time, I amgoing to Guelph. Read more
While Wendy's triple burger is better, this one was still delicious. It's nice to go to a DQ with more than just the frozen... treats. It was also nice to have the staff bring my family of 3 our order. Their fries are pretty good too. Read more
1) The person at the cash was also doing drive thru and interrupted me mid-order to take a drive thru order *twice* 2) The ice... cream was runny 3) Asked for a variation on a menu item and although they tried they couldn't understand what I was asking norwas there a way to key in a variation into the cash register. 4) Called out my number when my order was ready but I was nevergiven a receipt or number 5) It often smells like sewage or something similar inside. This doesn't seem to effect the food butmakes dining in impossible. This has happened frequently ever since it opened. Read more
Our go-to for ice cream outings, although we also use the Fry Shack in the summer months. The customer service is always... friendly. A great addition to the north end of Fergus as this town continues to grow. Read more
I've stopped at a few DQ's and this one is by far the worst lately. 3 out of 4 visits to pick up a favorite treat for the kids a... mocha moo latte and go figure "we're sorry but the machine is broken". Really people? Getting almost as bad as another fastfood chain and their soft ice cream machines with surprisingly the same problem. If you're looking for a treat go looksomewhere else at least the machine will probably be working there. Read more
I have been going here since it opened. Clean store. Friendly staff and good service, even with the current challenges. TodayI... ordered online and the order accidentally went to another Dairy Queen. My fault. The app is not great. They replaced my order nocharge at their store. How classy. Thank you Read more
Ordered a custom ice cream cake. Easy to communicate with, did it exactly as I requested! Very happy with the cake and service!