Reviews for Subway in Federal Way, WA
Well, I didn't even order anything. I tried to but Whitney, the woman helping me, was so impossibly rude I opted to take my... business elsewhere. I wasn't actually going to complain because I ended up deciding that maybe she was having a bad day.However, After getting back to my job and telling my coworkers about the incident we all 3 realized we had similar incidentswith the same worker. Coworkers who now go out of their way to eat subway at the nearby stores rather than having moreinteractions with this woman. I can tell you now...whoever the owner is...this woman is costing you business. Would love to talkto customer service about the actual incident. Read more
Elderly lady seems VERY over worked. That I won?t hold her accountable for. Subway get your employee some help!!
Terrible service, older white lady was so racist toward me and my family for being ethnic. Got there and asked her for 5... sandwiches she was like "really FIVE sandwiches?" and sighed. She took almost 20 minutes to finish the sandwiches, whole timeshe was stingy with the food, asked for cucumbers and she only put TWO in one of the sandwiches so I asked her for more and herface expression was rude. She had my cousin write what sandwich was which even 3 of them were the same, at the end I asked herfor the bathroom keys she said to wait even though my 4 year old brother was about to pee his pants. 15 minutes or so passed 3customers later and she never gave me the key because she had to "look for it", my little brother and I had to go somewhere elseso that he could use the bathroom. I saw the rude attitude she had towards my family and I since we got there and the attitudeshe had towards other non-ethnic customers and it was completely opposite. Even after all the rudeness I kept saying please andthank you and even tipped her. No one should have this type of service when buying a product. This happened 12/23/2019 at3:10pm. Read more
Changed to 5 Stars because the owner took the time to reply to my rating. And I think that makes up for whatever had me come... with the 4 stars in the first place. It seems like in todays busy world. Customer Service has vanished and I'm constantlyapproached, greeted, or served with an attitude. The nicer I am and the more polite I am, only gets even worse service. And thisis a trend in every city and county here.... So thank you for being wise enough to see what people are saying and how they feltabout coming into your Subway. Have a Great Day and Happy New Year Read more
Lady refused to take my order because I didn?t have a mask on.. nobody literally was in the store and I was far away from her. I... explained to her that everyone else let me come in with no problem and be very nice and polite. As soon as the lady gets to thecounter it?s a problem. She was rude and not helpful at all. I explained I come here from time to time an never had a problemwith that but I don?t have a mask at moment but I?ll bring one next time and she still wasn?t helpful. Why would y?all declinesomeone?s order and y?all barely have people come in to order in the first place. I suggest go to Walmart subway for everyone Read more
Subway only deserves 2-3 stars... The wonderful employee making my sandwiches was (is) amazing: hence 4 Stars. She works super... hard during a time where customer service is a key component. ...(note to the owner): please get this this girl some sharpknives. She deserves to cut bread like the pro that she is.. (No disrespect to any male employees who work at thislocation,,,, I only delt with this one employee). Again, the reason that this is not a 2-3 star review is because of youramazing employee. Read more
Food quality was consistent with what you'd expect from Subway. Service however, needs to be addressed. There was a single... employee doing everything. There were three (3) orders ahead of my co-worker and I. Took us 30 mins - our entire lunch break -to be served. Not the employee's issue, they were as good as any I've seen. One potential guest behind us finally gave up &left. At lunchtime on a weekday it is unbelievable that they would not have more than a single employee. Management should beashamed of themselves; and can contact me directly with any questions. Read more
Worse service ever, she took over 20 mins with only one costumer, refused to let me use the restroom saying that they don?t have... one when they do, just a bad experience all around. Plenty people just got frustrated and left, and I?m definitely never comingback to this one Read more