Reviews for Popeyes Louisiana Kitchen in Federal Way, WA

We ordered online it says it will be ready in 15 mins. We give them 20 mins before we came in to make sure it will be ready by... then. We got in and nobody acknowledges us. I had to say something before they start talking to us. Unacceptable to have not thefood ready since there?s like 10 employees(most of them chit chatting!)in the kitchen! Terrible service and no since urgency!What a waste of time! Read more

The drive thru took almost 45 minutes to get me my food. This location sure knows how to take the fast out of fast food. Service... was terrible, my bun was black and burnt, no pickles when I asked for extra pickles, no bbq sauce. The inside was closed so Icouldn't even get the sauce and I damn sure wasn't going to wait 40 more minutes in the drive thru to have my order fixed.Basically everything but the apple pie was wrong or terrible. The apple pie was delicious. What a terrible experience. This wasonly my second time ever going to Popeyes. I will probably never go back to this location. Read more

We ordered a 3pc combo with fries and a 5 piece tender with mashed potato?s and mac and cheese. Not even close to the right... order, I get y?all are busy but to mess up my order then tell me I can come back tomorrow and tomorrow only to get it fixed. IfI could rate the service worse I would Update my spouse went in to get the order and they told her told her to yeah not ourproblem. Absolutely the worst, 0/5 stars save your time and money and just go KFC, Izelles or Chickflia Read more

The worst service I?ve experienced in any food establishment. And I?m not the type of guy to post any reviews but this needed to... be said. Customer servicing is at the lowest point possible. Basically whatever you order you?ll have to go through a 10-30minute deliberation after just waiting a 20 min in line just to get your meal and pricing correct. You?re better off eitheravoiding or going to a different establishment. Read more

Took the kids to popeyes for the first time. I ordered myself the sandwich for dinner As i was driving, This ended up being my... dinner... Lesson here: Order more sandwiches or else you will be hungry for dinner. 10/10 stars. Easily. Read more

We ordered a 10-piece Family meal. 10 pieces of mild chicken, 2 large sides and 5 biscuits. They didn't hesitate to take our... payment, and then only afterward did they let us know "For mild, we only have breasts. The legs and wings are only in spicy." We agreed, since they had already taken our payment and we were hungry, but a few seconds later, my wife made a comment to mehow they didn't mention anything about thighs. We confirmed to the person that handed us our food and she told us there are allthe types of pieces inside. We came home and opened the bag to find they had only included 9 pieces of chicken: 3 wings, 3 legs,2 breast, and 1 thigh). Different than what the ticket called for (see pic). How are you gonna substitute a wing for a thigh andleave out a whole thigh?!? Also the large sides were not filled up properly. The biscuits were the only part of the meal theygot right. Go somewhere else for food, if you value your time and money. Read more

So we like Popeyes and about once a month or so I stop and get my boyfriend and I lunch (legot I have $50 in ones?s because due... to covid it was exact change or card so I started saving ones for them)with my daughter?.so last week I stop grab lunch get tohis work and you?d be amazed how GROSS AND DRY this chicken is without sauce especially when you said it 8 times, SWEET HEAT andit?s on the receipt seven times!!! Also got nuggets that also went to waste because we had no sauce! $50 in chick and no saucewas a waste of money BIG TIME!!! This isn?t the ONLY time this has happened smh! The sauce truly makes the chicken becausewithout it, ITS DRY AS HELL!!!???????? Read more

Had to do drive threw and as doors were closed. After we got our order I pulled out and I thought I should check it. Yep! not... every was in there. I went to the door and knocked just to show my recipe and asked for missing items. There was a lady sittingRIGHT by the door on the computer, a young kid walking from behind the counter with food to a table that all saw me. Neither didanything. I knocked a few more times and a nother young guy saw me that was working behind the counter, did nothing. I went toget my phone to call and the number and it rang 4 times, had a message and hung up. By that time the lady that was at the tablewas now at the counter talking to a nother girl that was on her phone, I knocked, they both looked at me, I showed them myrecipe and one turned around and the other went back and look back at her phone. They was Nothing on the door that said theywouldn't open to help a customer with missing items. I would have had to go BACK through the drive through were there was about10 cars. AND!!!! Just LOOK at this Mac n cheese!!!! O.M.G this is awful and at $5 tub. Other then maybe chicken, we won't begetting anything from here again. Read more