Reviews for Arby's in Federal Way, WA
This is the only Arby's in town that closes at 4pm. They are only open 6 hours a day & are closed on weekends. You still can't... go inside the building & parking suggest there are only 2 employees. You wait in line for up to an hour & a half, & they'reusually out of whatever you wanted if it wasn't discontinued. This has happened 3 times over the past 6 months. Read more
Everytime I try to visit this Arby's they are closed. Today the lights were on, cars were in the drive thru and when I pulled in... a recorded message told me they were closed. There were 2 cars in front of me so I had to back out of the drive thru. I thenpulled around to go inside and see what the deal was with the drive thru being closed and the door was a full piece of wood (Iguess covering broken glass) and had a sign that said the lobby was closed. There was a worker in the restaurant- I guess makingfood for the 2 cars in the drive thru. Then I looked on Google to see what time they closed and it said the hours were only10am-4pm. Why even bother operating an Arby's if those are your hours? Read more
Whoever did closing at the drive thru today needs to go back to training. We were the only customers there, I don?t understand... how they managed to get our order wrong. He also had an attitude! If I weren?t in a rush to get to a concert, I for surewould?ve turned around and asked for a refund. Didn?t give us any napkins, Sprite tasted like sparkling water with a splash oflime. First and last time coming to Arbys Read more
They were closed! I read the message posted on the speaker three times and yet still sat there talking to my companion for... minutes! Once we realized and pulled around we saw others that had been behind us were doing the same thing we did, so we satand watched them laughing. It was a great time! Lmao ???? ???? Read more
One person doing everything. Couldn't sit on the bench outside- human feces with toilet paper still attached ???? service has... gone down since 6-7 Mo ago. Disappointed Menu items were completely out, chicken salad. Just bad Read more
I am rating this Arbys location a solid 5 stars for one reason, I got an arbys sandwich from here and it was very exquisite, I... asked for the person who made this delightfully delicious sandwich and discovered it was a man named Duop, Duop deserves araise. Read more
Great costumer service, the manager at the front end took time to have a decent conversation in a short time and made sure I was... satisfied also suggested good choices! This location was clean, well organized, professional and eye candy curb appeal! Parkinglot was taken care of and I was able to find parking even during happy hour. If my opinion this Arby?s joint is well run and agreat choice if you?re interested in a decent dining experience on a lunch break or what ever the cause! Food was cooked spoton, didn?t make me sick like some fast food does. Garbages aren?t overflowing or messy. Bathrooms well kept. Read more
The most rude and unfriendly staff. First the drive thru had an automated recording on saying they were closed and it was 6pm... and there were people in front of us and behind us. Finally someone took our order. We get to the window and the girl was veryrude. They swiped our card and it had chip malfunction error. Gave them a different card and still the same error. Theywouldn't swipe it. After multiple attempts it finally took. No smiles from the staff and just zero customer service all around. Apparently this is not the first review regarding the close message or the lack of customer service. Is the owner really goingto address these concerns because it's going back months now for the complaints. Read more