Reviews for Inova Fairfax Hospital : Park Avenue Cafe in Falls Church, VA

This is a very sad place! I have come here as a visitor for five consecutive days and have not been greeted once. Associates are... busier talking to each other rather than helping customers. Managers (no uniform) appear miserable serving food or are not seenat all. Food is what one imagines as hospital food, tasteless and loveless, but the time for that has long passed. Getcreative, others do it too! And BTW, smile, it goes a long way! Read more

Most of the time I get exceptional service here. But lately the service and quality of the product has declined. I have been... going to the deli for years and yesterday I ordered a pulled pork sandwich. The lady who made my sandwich was new but had beenthere for several months. She took my pulled pork sandwich and pressed it in a panini press and passed me this sandwich that wassoggy and inedible. I told her that this is the incorrect way to prepare the sandwich and if she just gave me the proper bread Iwould switch the sandwich on to the new bread. She refused to fix my sandwich correctly and then the young Korean gentleman (whohappens to be the owners son) at the register came over and said this is "her special way" to make the sandwich. He was veryrude and said even though you have been coming here for years she is new... this is how she fixes it and walked away. I was veryupset and I had never experienced such horrible customer service or such horrible food preparation EVER! This will definitelychange my patronage to this Deli and even though Panera is a further walk away I would rather walk over where I can receiveconsistent food products and good customer service. I will keep my money in my pocket. As far as all of the customers andpatients that I regularly recommended to Park Ave on a weekly basis over the past 12 years I have been a customer, I can justrefer them somewhere else from now on... ------------- What should have initially happened was that the food should have justbeen prepared correctly and the owner's son should not have argued down a patron. Your response blames the worker for a mistakethat could have easily been corrected... What is the explanation for the son of the owner of the deli having such a rudedisposition? Read more

Little but friendly coffee shop.

Best food in the hospital. Sometimes crave the Buffalo chicken sandwich when I?m not at work

6 stars hotel run by Angels! I really mean it.

Cynthia at Starbucks at INOVA Fairfax Women and Children's Hospital has been the bright spot for my time here staying with a... surgical patient. I go downstairs to buy coffee and snacks multiple times a day to be lifted up by her wonderful positive words.She is very personable and a rare and truly caring person. She is for real! She remembers her customers. Cynthia is a fabulousambassador for this Starbucks and for Fairfax INOVA hospital. Read more

The employees here are sooooo sweet. We were having a terrible day and they went out of their way way to cheer up my kids. The... food was delicious. My kids loved the pizza and I had a terrific sandwich. Lots of healthy and comfort food options. Read more

The worst experience with the cashier who is from Asia. Bad manners to the new customers