Reviews for McDonald's in Fairport, NY
Order placed through drive drive through, recd. When checked, it was wrong order and missing food item. Went back through drive... through, read correct order, except the food was cold. Service was okay, but food was lacking. Read more
Waited over 20 minutes after paying then Only received half of my order at first and then waited another 27 minutes for the rest... of the order. When the manager bought it out I explained that what I had gotten was now cold, she refused to replace it and wasvery rude..I WILL NOT GO BACK TO THAT LOCATION EVER AGAIN.. As far as I'm concerned corporate should intervene and retrain theentire staff. Read more
This used to be the best McDonald?s around now every time you go here you?re waiting 20 30 40 minutes just to get through the... drive thur. Every time this happens their printer is not working so they can?t give you a receipt. I cannot wait do I have nomore kids that want McDonald?s. Read more
Only the drive through is open due to staffing shortages in. The line was slow, the fries were cold and tasted stale, and my... spicy crispy chicken sandwich had pickels on it. The staff looked miserable and were short with their replies. My son's happymeal was good and my husband's double bacon cheeseburger was how he wanted it. Read more
My son loves McDonald's and since this is the closest location we've gone here a lot over the years. This used to be a better... than average franchise (quick service, very few mistakes) but in recent months the service has gone drastically downhill. Thedrive-thru used to almost always move customers through quickly. Now it is extremely slow more often than not. Tonight I waitedalmost 30 minutes in a line that would have taken less than 5 minutes a few months ago. The wait would have been even longer ifseveral customers didn't drive away in frustration. On top of this, mistakes (not getting what you ordered) have becomecommonplace. Read more
So take the four star thing with a big fat grain of salt. No, McDonalds does not resemble a four star anything even at their... very best. The four stars here is a reflection of how this McDonald's compares to other similar fast food places. And it holdsup very nicely across the board. The food is as fresh as McDonald's gets. The service is generally very friendly, and theseating areas are usually clean, even during busy times. They could earn that fifth (relative) star by having more comfortableseating (the new renovation was a step backwards in customer comfort), and with *just* a bit more oversight on the way some oftheir newer staff interact with customers. Overall, though. It's as good as Mickey D's gets! Read more
If I could give zero stars I would. My fiancé and I went through the drive thru to get a shamrock shake and some food since... they just made a comeback in time for St Patrick?s day. I had probably about 10 sips of the shamrock shake and then gave it tomy fiancé to have the rest. As he was drinking he said he felt something weird in his mouth, he reached his finger in his mouthto see what it was and it was what looks like either a acrylic nail from someone or nail polish. I called to say something andthe only thing they?d offer was a refund for the shake or a replacement one. At this point obviously he didn?t want a new oneand we were so disgusted we don?t even feel like eating our food now. The point is it?s absolutely disgusting and to makematters worse, they didn?t even give us a receipt so we have no proof of anything besides pictures I took of the shamrock shakeand the nail or whatever it is that was in the shamrock shake. We?re so disgusted and will never be back to this location.Making sure to call the health department too so hopefully nobody else gets sick. We were also laughed at over the phone when Iexplained the situation to the MANAGER ! and even said I was considering suing if either one of us got sick. Read more
Food is NEVER hot! and they can't even bother to put napkins in a bag! Waited over 5 minutes for 2 big macs today! THEY DON'T... KNOW WHAT THEY'RE DOING! WORST McDonald's around. I'm done with this place. Read more