Reviews for Frank & Yuen's in Fairfield, CA
Yesterday, my family and I went to Frank and Yuen's for the first time. When we came in the first thing you smell is a strong... scent of sewer. It was unsettling and off-putting. We should have left then, but it took an act of congress to find a sit downChinese restaurant that looked good. The hostess/waitress that greeted us was great. She was kind and funny, and quick. The nextissue we had was the fact there were large flies in he restaurant. I attempted to kill one that was hanging around the table;which prompted the older waitress maybe owner to come stand over the table staring without saying anything. When I looked at hershe tried to say that she was checking the window to see if I broke it. I hit the window with a menu. I can promise you I didn'tbreak the window. So I am annoyed, but food starts coming out. The food is hot and fresh and the portion sizes are huge. Thefood was really good. Everything was really good, and we spent just under $100 ordering different things. When we finished ourmeal and paid, I left more than a 20% tip and the older woman comes up to me and says, I just want you to know that you broke mywindow. The window was not broken at all. Not when I got there, and not when I left. IT was insulting to be treated like thatafter spending money in someone's establishment. It's a shame that person felt at liberty to treat myself and my family sorudely, because I will not be back. Read more
First time going here after living in the area since 2018. Everyone that grew up here recommended this place. Kung pao chicken... was all veggies and very little chicken. Chow mein wasn?t good. Fried rice was ok but that?s it. Good service but the fooddidn?t live up to the hype at all! Read more
This place is D-LICIOUS and the customer service is equally EXCEPTIONAL! After finding the place I wanted to try was closed I... remembered Frank and Yuen?s (the only reason I hadn?t chosen this place first is I specifically wanted combo plates to try newyummy items.) Upon calling and inquiring we found out they did serve combo plates even during dinner service!!! The woman whotook our order over the phone was AWESOME, she customized our dishes, explained menu items, and was SUPER personable, inviting,kind and down to earth! She didn?t try to upsell us, everything we asked for she said yes! When we arrived the food was ready,hot and fresh! And the service continued to be EXCELLENT. We were greeted at the door and treated like VIP??s! The servings wereGREAT! The 2 combo plates were enough to easily feed a family of 4 (if not 6!). I will post pics below, they are day 2 pics. Wehad sooo much leftovers, so glad I won?t have to cook tonight too! This place is a MUST go if you are looking for deliciousChinese cuisine and 5 star service! Read more
This restaurant is one of our favorites. Our server bumped it up even higher. She was friendly, joyful, and very welcoming. The... food, as expected, was srumdilliicious! We soup, wontons, and egg rolls. I had the chicken chow fun. Hubby had Happy Family.Generous servings, which we were able to take home for dinner. ???????????? Read more
Second time here. Great great price. Got a broccoli beef which was ok. Came with white rice and soup, hot tea and some sweets... things. All for $12 Lunch special! Read more
Lived in Fairfield my whole life. Zero clue how I missed this gem of an establishment. Delicious food. Always friendly staff.... They have been in business for decades so definitely doing something right. Our family's new-to-us Chinese go-to. Read more
Very fast service, great lunch special. My order was done in less than 20 minutes and it came with soup on the side. I'm not... sure why they couldn't take my debit card though, it's never been declined before and it worked right after at the gas station.Hopefully it was a one time issue. Read more
Been coming here for a decade and they have the best cherry chicken, broccoli beef, and hot and sour soup. Creature of habit but... drive miles for this stuff! Read more