Reviews for Starbucks in Fairfax, VA
Not sure why the reviews are so bad. There's a nice little sitting area close to the exit/entrance of the Giant (inside). The... barista (female) was so so nice when I was ordering today. I barely see baristas making small conversations with customers thisdays. Also, the new bar, salad bar, and other food arrangements of Giant are right there next to the Starbucks corner. I'd comeback for groceries, grab lunch/coffee and enjoy in the University complex outside. Read more
The worst experience I?ve ever had when ordering food. They made me feel so stupid because they couldn?t understand my order... since the cashier didn?t speak English. And the rude woman?s co worker who fully understood English was not assisting thecashier who clearly needed help understanding me. I was with a friend who ordered two of the same drinks. I ordered one of thesame drinks she got. Two separate orders and they completely forgot mine and said her order was mine. We provided our receiptsand the workers were just standing there staring at us with blank faces. The worst customer service I?ve ever had. Read more
They had no food when i went. They didn?t even have venti cups. I asked if they could do the same amount of drink for a venti... and just put it in a trenta cup and they said no. Than I asked for a grande with no ice and I got this. This is the worstexperience i have had a starbucks. Read more
Good customer service, clearly states they don't accept Starbucks reward points, there is an occasional wait but that's average... with a single worker. Very nice Read more
This Starbuck?s NEVER has Earl Grey tea. There used to be a sweet young woman who would go to the back and get Earl Grey box to... restock whenever I came. She is no longer here and the new employees are incompetent. They are lazy and refuse to go back andcheck to see if there is any in the back. Why is it so hard to keep such a popular product stocked? This Giant needs a full-timeStarbuck?s manager in order to turn this sad place around. Read more
I've been here at least 3 times this month. The first time was pretty ok, the employees were friendly and made the drinks in a... reasonable amount of time. The second time I waited 15 minutes for a frappe and by the time I got it was melted. Mine was theonly order at the time. At the time of writing this, I'm waiting for two drinks, both frappes, and the lady who took my orderseemed to be having a bad morning. No "good morning what can I get you", didnt ask if I wanted anything else nor did she tell memy order, when I didnt insert my chip in the reader immediately she snapped asking "are you going to pay or not?" Its beenanother case of waiting at least 15 minutes (though to be fair, this time I'm the third order) but she seems to be moving extraslow and just has this general air of "I dont want to be here." This location does have some good people working who greetcustomers with a smile but it also has a LOT of employees who make me at the very least feel as if it's a huge ordeal and insultto order and I know that's not what Starbucks wants from its employees. I've noticed that before I've gotten my drinks, 3 otherpeople who were after me got theirs. It took them 20 minutes to make 2 drinks (a pepermint mocha frappe and a caramel frappe).As much as I love the coffee, I think itll be awhile before I come back here. Read more
We stopped by Giant to do some last minute dining shopping. My husband decided to buy my favorite drinks and his. The young lady... said she was new and the more seasoned barista had just left for the day. We had no idea that was the segway into the worstbeverages we have EVER had from Starbucks. My Caramel Apple Cider chai latte tasted like sour water. There was absolutely NOflavor. His peppermint hot Choclate had no peppermint at all and the chocolate was flavor was minimal at best. It was a completewaste of our time, it took her forever to make them, and money. WORST EXPERIENCE EVER! Read more
I should have read the reviews. At 9:30am they were pretty much out of food. I'm not sure they even do hot food.