Reviews for Great American Cookies in Fairfax, VA

Cookies are fresh, but they're almost always under-baked. Clearly too soft and doughy.

My kids loves their oatmeal walnut raisins cookies. The best cookies .

I wanted a custom cake for the same evening, and attempted to place an order online at 5:15. They close at 7, and require a two... hour minimum for such things, so I thought I was out of luck. But I desperately wanted a cookie cake to make my son feel betterabout a bad day: so I decided to try calling the store directly before giving up. And I?m so glad I did because the kind womanwho answered said she would actually be happy to make the cake for me and have it ready in half an hour! Hooray! She did exactlywhat I asked, and it came out perfectly. Double Hooray! Unfortunately, I couldn?t quite understand her name on the phone, andshe was gone for the day when I arrived, so I can?t thank her by name here in this review. But I truly appreciate her help andthe awesome service by her and the store overall. The cake was excellent and we will definitely be back in the future. Thankyou Great American Cookies! Your cake made my and my son?s day. Yay!! Read more

My kids loved the cookies from this shop. We tried it for the first time and my daughter is already a fan for those yummy... cookies. Great shout outs to the employees who work there, they were nice and patience enough to explain the varieties anddeals. Definitely will visit sooner again. Read more

Went to due my 10,000 steps at Fair Oaks Mall this am. I'm a Type 1 diabetic on an insulin pump, and my blood sugars were high... when I drove to the Mall. Somewhere during the 90 minute walk, my blood glucose started to plummet. Thank goodness the GreatAmerican Cookie booth, although not open for business, was staffed. I interrupted the employee and told her my plight. She gaveme 2 yummy chocolate chip cookies, when I went to pay she said, "no it's on me." Could not thank her enough! Yes, lessonlearned! I will always bring sugar pills with me! Today 7/20 I returned to walk, this time during normal shopping hours. thenice woman, (sorry I can't read her entire name) Ilfat Abbasi was there. I thanked her again and bought some cookies to show myappreciation again! Read more

The person who creates customized cookie cakes at this store in the Fair Oaks Mall (Fairfax, VA) is truly an artist. She is... someone who is dedicated to realizing the customer's vision. The cake is so beautiful, it seems almost a shame to eat it! It isworth a trip to this store if you want a memorable classic cookie cake for a special occasion. Read more

This store is actually in Fair Oaks Mall in Fairfax, VA. My whole family loves the Cookie Cakes at the Great American Cookie.... They offer the best Cookies and Cookie Cakes hands down. The decorators also do a pretty nice job of wowing you with the artthat they put on a cake with icing. The seem to strive to help make your occasion special and in times when we didn't put in anadvance order, they did what they could to fit us in where possible. The service that I'd seen the owner give on two differentoccasions is better than inspiring. One time a lady said to him," When I get some money, I'm going to come back get some ofthose cookies." The Owner as her,, "What cookies would she buy if she had the money"? The lady told him what she'd like to buy.The owner bagged up 5 0r 6 cookies for the lady and told her that she wont have to wait until she gets money, because he gavethem to her for free. Another time I went to pick up a cake of my own and the owner had on a shirt and tie and was trying toleave the mall. On the way out of mall in a hurry to head to an event, because a family wanted to decorate their grandpa's 80birthday cake, without hesitation, he turned around and did the cake and gave them an amazing cake that he decorated even thoughthere was other cake designers there. Inspiring!! Read more

i come here often and while the cookies are great, the younger staff are often visibly on their phones, give short answers to... customers, and do not seem happy to be there. while they have never been rude to me, they do not look happy when a customercomes up. often i will be left waiting for a bit because the employee is visibly hiding in the back and on their phone while notpaying attention (i can see the phone). one girl prioritized sending a text on her phone instead of helping the customers inline. this is a common occurrence. they are lucky i tipped them anyways. i will give some stars because there are a coupleextremely nice employees (usually the adults) and it?s a pleasure talking to them. however something needs to be done about theyounger employees phone usage and manners. Read more